Careers

Job Summary:

As a Sage Support Consultant, you will be responsible for providing technical assistance and support to our clients who are utilising the Sage 200 software. Your primary objective will be to ensure our clients’ seamless experience with Sage 200, resolving their queries, and helping them optimise their usage of the software. You will play a crucial role in delivering exceptional customer service and maintaining client satisfaction.

Responsibilities:

• Provide expert-level technical support to clients using the Sage 50 and Sage 200 software (and associated add-ons).
• Manage and prioritise support tickets and communicate effectively with clients in order to respond promptly and professionally to client enquiries, troubleshoot issues, and provide effective solutions.
• Diagnose and resolve software and configuration issues, identifying root causes and implementing appropriate fixes.
• Collaborate with cross-functional teams, including development, quality assurance, and project management, to escalate and resolve complex client issues.
• Stay up-to-date with the latest Sage 50 Sage 200 releases, updates, and enhancements, and proactively share this knowledge externally with clients to enhance their experience and internally with colleagues.
• Stay up-to-date with the latest 3^rd party add-ons associated with Sage 50 and Sage 200, updates, and enhancements, and proactively share this knowledge externally with clients to enhance their experience and internally with colleagues.
• Document and maintain accurate records of client interactions, issues, and resolutions in the support ticketing system.
• Perform system testing and troubleshooting to identify and resolve issues or discrepancies.
• Perform testing of bespoke software and deploy bespoke on clients’ systems.
• Provide ongoing support and assistance to clients post-implementation, addressing any issues or concerns that arise.
• Establish strong, long-lasting client relationships by delivering exceptional service and support in order to act as a trusted advisor to clients, offering insights and recommendations for optimising their use of Sage 200 as well as identifying opportunities for upselling or cross-selling additional services or software modules.

Requirements:

• In-depth knowledge of Sage 200 software, including modules such as finance, commercials, manufacturing, and CRM, and the 3^rd party add-ons associated with Sage 200, i.e. Sicon, Draycir, Eureka, CIM, QNECCT.
• Strong troubleshooting and problem-solving skills, with the ability to analyse complex issues and provide effective solutions.
• Strong understanding of business processes and workflows across various industries.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams.
• Excellent customer service skills and the ability to communicate technical concepts to non-technical clients in a clear and concise manner.
• Proficiency in SQL queries and database management.
• Ability to work independently and as part of a team, managing multiple priorities.
• Strong attention to detail and commitment to delivering high-quality support services.
• Professional certifications in Sage 200 or related software are highly desirable.

Package:

• Salary based on experience
• Full-time (9:00am till 5:00pm Monday to Friday)
• Work Location: Hybrid – EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• BUPA Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply

We are seeking a skilled and motivated Technical Projects Engineer to join our growing Managed Service Provider (MSP) team. The successful candidate will be responsible for delivering and implementing a range of technical projects both onsite and remotely, ensuring quality, efficiency and customer satisfaction.

You will work closely with the Technical Manager and Service Delivery Manager, taking ownership of project delivery, client communication and technical documentation. This is a hands-on role that requires strong technical ability, excellent organisational skills and a passion for providing outstanding service to clients.

Key Responsibilities

• Deliver and implement technical projects both onsite and remotely to a high standard and within agreed timescales.
• Manage multiple client-facing projects simultaneously, maintaining clear communication with all stakeholders.
• Complete installations, upgrades and configurations of workstations, servers, switches, firewalls and cloud environments.
• Conduct network and infrastructure migrations, upgrades and system integrations.
• Diagnose and resolve complex technical issues both onsite and remotely.
• Produce and maintain detailed technical documentation for each project.
• Provide accurate and thorough handovers to the Technical Support team following project completion.
• Maintain up-to-date technical knowledge and contribute to continuous improvement across the team.
• Support internal and client-facing security initiatives, ensuring adherence to best practices.
• Represent the company professionally at all times when dealing with clients and suppliers.

Requirements

Essential

• Minimum of 4 years’ experience delivering and implementing technical projects both onsite and remotely.
• Proven ability to manage multiple client projects simultaneously with strong organisational skills.
• Excellent customer service and communication skills.
• Strong diagnostic and logical problem-solving abilities.
• Up-to-date technical knowledge and a genuine interest in technology.
• Competent in completing installations, including workstations, servers, switches, firewalls and cloud environments.
• Ability to diagnose and resolve issues both onsite and remotely.
• Proficient in producing technical documentation and ensuring clear handovers to support teams.
• Full UK driving licence and ability to travel to customer sites.

Desirable

• Microsoft Certification (e.g. Microsoft 365 Administrator).
• Networking Certification (e.g. CompTIA Network+).
• Security Audits – experience with Cyber Essentials desirable.

Technical Knowledge

Candidates must possess a strong foundation in the following areas:

• Windows 11 – installation, configuration and troubleshooting.
• Windows Server – installation, migrations, Active Directory, Group Policy, and security permissions.
• Microsoft 365 – administration, migrations and troubleshooting.
• Backup and Recovery Solutions – deployment, configuration and troubleshooting.
• Antivirus / MDR Solutions – deployment, configuration and troubleshooting.
• Managed Services Platforms – deployment, configuration and troubleshooting.
• Networking – installation and configuration of managed switches, VLANs, TCP/IP, DNS, DHCP and troubleshooting.
• Hyper-V – installation, configuration, administration and troubleshooting.
• Wi-Fi – installation and troubleshooting (experience with Ubiquiti desirable).
• Firewalls – installation and troubleshooting (experience with SonicWall desirable).

• Package:

  • Salary based on experience
  • Full-time (8:30am till 5:30pm Monday to Friday)
  • Work Location: Hybrid – EBS Offices Birmingham (B24 9NT)
  • 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
  • Westfield Healthcare Cover
  • Employers Pension
  • Training, Development & Growth Plans

  Contact careers@ebs.tech to apply

We’re looking for an experienced Technical Support Desk Engineer to join our team and play a key role in delivering high quality support to our customers. The ideal candidate will have 3+ years’ experience in a team based Technical Support role, preferably within an MSP, along with strong diagnostic abilities, excellent communication skills and a genuine interest in technology.

You’ll be responsible for raising, updating and resolving support issues, providing remote assistance across PCs, laptops and servers, analysing call logs to identify trends and maintaining clear technical documentation. A solid technical foundation is essential, including expertise in Windows 10, Windows Server (Active Directory, Group Policy, permissions), Microsoft 365 admin, Microsoft Office, backup and antivirus solutions, networking (TCP/IP, DNS, DHCP), and ideally experience with Hyper V, Ubiquiti WiFi, SonicWall firewalls, SQL management or PowerShell.

This role also involves hands on hardware diagnosis and escalation where required, making it a great opportunity for a proactive engineer eager to grow within a supportive team.

Experience

• 3+ years experience in team-based Technical Support role (ideally with an MSP)
• Able to raise, update & resolve issues reported to Support Desk
• Excellent customer service & communication skills
• Excellent diagnostic skills & logical thinking
• Up-to-date technical knowledge
• General interest in technology
• Microsoft Certification (desirable)

Knowledge

• Windows 11 – Installation, Configuration & Troubleshooting
• Windows Server – Active Directory, Group Policy, Permissions etc
• Microsoft 365 – Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
• Microsoft Office – Installation & Troubleshooting
• Backup Solutions – Configuration & Troubleshooting
• Anti-Virus – Configuration & Troubleshooting
• Networking – TCP\IP, DNS, DHCP, troubleshooting
• Hyper-V – Admin & Troubleshooting (desirable)
• WiFi – Ubiquiti (desirable)
• Firewalls – SonicWall (desirable)
• SQL Management (desirable)
• PowerShell (desirable)

Responsibilities:

• Logging & updating Support Tickets for customers issues
• Remote support and maintenance across customers PCs, Laptops & Servers
• Analysing call logs so you can spot common trends and underlying problems
• Updating technical documentation used by Support Desk
• Diagnosing and repairing faulty PCs & Laptops
• Escalating Support Ticket to senior members of the Support Desk

Package:

• Salary based on experience
• Full-time (8:30am till 5:30pm Monday to Friday)
• Work Location: Hybrid – Home/EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply

EBS’s success to date can largely be attributed to good inter-personal relationships and industry expertise, and the Sage 200 New Business Development Manager will be expected to continue this legacy.

The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new Sage 200 sales ensuring contribution to individual targets, the Sage sales team target, and the overall business strategy of the company.

Responsibilities include lead generation, successfully working with the pre-sales consultants for technical validation and forming suitable solutions for prospective new customers that add real benefit.

The post holder will be responsible for developing a territory and achieving a realistic new business target.

Responsibilities/duties:

The following responsibilities and activities will form a core part of the role; however, the primary responsibility is to achieve the new business sales target through self-initiated activities and with the support of the very experienced pre-sales team:

• Prospect, identify, develop, and close new customers in order to achieve a new business sales target.
• Develop campaigns aligned with EBS marketing to generate a significant pipeline of new customer leads.
• Develop opportunities based upon: Sage 200 Professional, Sage 200 Standard, support, and services and being mindful of our IT and Infrastructure services including Cloud Hosting.
• Lead continual virtual and business networking activities to become a known and visible EBS presence in the SME space.
• Attend industry events and conferences to stay current with emerging trends and to provide a client presence.
• Ensure detailed records are kept within the internal CRM for all client / prospect activity and keep pipeline and sales information up to date.
• Develop customer proposals in collaboration with the EBS pre-sales team, and lead customer communications through to completion.
• Must be punctual and have excellent time-keeping skills.
• Attend a monthly sales review to report on completed business, pipeline, and development activities.
• Partake in a periodic personal development process, and training, to build on your existing skills and expertise.

The following experience, knowledge, and skills are an essential minimum foundation for the role:

• Existing sales experience (minimum 2 years) with Sage 200 is essential.
• Experience selling associated Sage 200 ISV Add Ons is essential (Sicon, Draycir, Eureka etc)
• Ability to communicate effectively at all levels.
• Ability to work independently and within a team productively with minimum supervision.
• Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.
• Ability to take responsibility for managing a territory to achieve targets and key performance indicators.
• Excellent written and oral communication skills.

Package:

• Salary based on experience
• Double OTE + Car Allowance
• Full-time (9:00am till 5:00pm Monday to Friday)
• Work Location: Home/EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply.

EBS’s success to date can largely be attributed to good inter-personal relationships and industry expertise, and the New Business Development Manager will be expected to continue this legacy.

The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new IT sales ensuring contribution to individual targets, the Hardware & Technical Services sales team target and the overall business strategy of the company. Responsibilities include lead generation, successfully translating technical proposals into customer solutions that add business benefit, and winning business.

The post holder will be responsible for developing a territory and achieving a realistic new business target.

Responsibilities/duties:

The following responsibilities and activities will form a core part of the role, however, the primary responsibility is to achieve the new business sales target through self-initiated activities and with the support of the EBS team:

• Prospect, identify, develop and close new customers in order to achieve a new business sales target.
• Develop campaigns in line with EBS marketing to generate a significant pipeline of new customer leads.
• Develop opportunities based upon: Hardware infrastructure, cloud hosting, support, and services.
• Lead continual virtual and business networking activities to become a known and visible EBS presence in the SME space and in a given sector (to be determined).
• Attend industry events and conferences to stay current with emerging trends and to provide an EBS presence.
• Ensure that detailed records are kept within the internal CRM for all client / prospect activity, and keep pipeline and sales information up to date.
• Develop customer proposals in collaboration with the EBS pre sales team, and lead customer communications through to completion.
• Must be punctual and have excellent time keeping skills
• Attend a monthly sales review to report on completed business, pipeline, and development activities.
• Partake in a periodic personal development process, and training, to build on your existing skills and expertise

The following experience, knowledge, and skills are an essential minimum foundation for the role:

• Existing IT sales experience (minimum 2 years) – ideally from an MSP or similar B2B background
• Experience selling Cloud Hosting & Managed Services (Remote monitoring, AV, Backup etc) is essential
• Experience/knowledge of Servers & Network Infrastructure is essential.
• Ability to communicate effectively at all levels.
• Ability to work independently and in a team with minimum supervision.
• Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.
• Ability to take responsibility for managing a territory to achieve target and key performance indicators.
• Excellent written and oral communication skills.

Package:

• Salary based on experience
• Double OTE + Car Allowance
• Full-time (9:00am till 5:00pm Monday to Friday)
• Work Location: Home/EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply.