Careers

Overview

We are seeking an experienced and motivated Technical Manager to lead both the Support Desk and Onsite Project teams within our Managed Service Provider (MSP). This senior position combines technical leadership, operational management, and strategic involvement to ensure service excellence, customer satisfaction, and business growth.

Reporting directly to the Technical Director and working closely with the Service Delivery Manager, you will be responsible for maintaining high operational standards, driving efficiency and ensuring alignment between technical and service delivery functions. You will also act as the primary technical escalation point and play an active role in reviewing and developing the products and services offered to clients.

Key Responsibilities

Leadership and People Management

• Lead, mentor and develop the Support Desk and Onsite Project teams.
• Manage training and ongoing professional development.
• Involvement in performance reviews and set measurable KPIs and SLAs.
• Foster a positive team culture of accountability, collaboration and continuous improvement.
• Ensure effective workforce planning and scheduling.

Service Delivery and Customer Experience

• Act as the senior technical escalation point for complex issues and major incidents.
• Oversee the daily performance of the Support Desk and Onsite Projects teams, ensuring SLA adherence and customer satisfaction.
• Work closely with the Service Delivery Manager to ensure consistent, high-quality service and client communication.
• Review and enhance the products and services offered to ensure they remain competitive and relevant.
• Drive initiatives to improve operational efficiency, first-time fix rates and overall service quality.
• Maintain strong client relationships to ensure customer satisfaction and retention.

Business and Strategic Contribution

• Report directly to the Technical Director as part of the Senior Management Team.
• Provide regular service and performance reports with actionable insights.
• Support strategic projects, including technology adoption, service innovation and product development.
• Analyse service trends and recommend improvements to strengthen client relationships and profitability.

Process and Continuous Improvement

• Manage and optimise ConnectWise Manage (PSA) for accurate ticketing, reporting and workflow efficiency.
• Identify and implement operational process improvements and service automation.
• Maintain compliance with security, quality and ITIL-based service management standards.
• Promote and enforce cyber security best practices across client environments and internal operations.

Requirements

Essential

• Proven experience in a Technical Manager, IT Manager or similar leadership role within an MSP.
• Strong technical knowledge across Microsoft 365, Networking, Security Services, Managed Services, Virtualisation and RMM/PSA tools.
• Hands-on experience with ConnectWise Manage or similar PSA platforms.
• Experience managing or overseeing a Technical Support Desk and/or Technical Projects team.
• Demonstrable experience improving operational processes and service efficiency.
• Excellent organisational, customer service and communication skills.
• Strong diagnostic and logical problem-solving abilities.
• Up-to-date technical knowledge with a genuine interest in technology.
• Full UK driving licence and ability to travel to customer sites.
• Experience acting as a technical escalation point for complex issues.
• Awareness of cyber security best practices within an MSP environment.

Desirable

• Formal qualifications such as ITIL, PRINCE2 or other management/technical certifications.
• Experience presenting service and performance data to senior stakeholders or Board members.
• Familiarity with other PSA and RMM platforms.

Package:

• Salary based on experience
• Full-time (8:30am till 5:30pm Monday to Friday)
• Work Location: Hybrid – EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply

We are seeking a skilled and motivated Technical Projects Engineer to join our growing Managed Service Provider (MSP) team. The successful candidate will be responsible for delivering and implementing a range of technical projects both onsite and remotely, ensuring quality, efficiency and customer satisfaction.

You will work closely with the Technical Manager and Service Delivery Manager, taking ownership of project delivery, client communication and technical documentation. This is a hands-on role that requires strong technical ability, excellent organisational skills and a passion for providing outstanding service to clients.

Key Responsibilities

• Deliver and implement technical projects both onsite and remotely to a high standard and within agreed timescales.
• Manage multiple client-facing projects simultaneously, maintaining clear communication with all stakeholders.
• Complete installations, upgrades and configurations of workstations, servers, switches, firewalls and cloud environments.
• Conduct network and infrastructure migrations, upgrades and system integrations.
• Diagnose and resolve complex technical issues both onsite and remotely.
• Produce and maintain detailed technical documentation for each project.
• Provide accurate and thorough handovers to the Technical Support team following project completion.
• Maintain up-to-date technical knowledge and contribute to continuous improvement across the team.
• Support internal and client-facing security initiatives, ensuring adherence to best practices.
• Represent the company professionally at all times when dealing with clients and suppliers.

Requirements

Essential

• Minimum of 4 years’ experience delivering and implementing technical projects both onsite and remotely.
• Proven ability to manage multiple client projects simultaneously with strong organisational skills.
• Excellent customer service and communication skills.
• Strong diagnostic and logical problem-solving abilities.
• Up-to-date technical knowledge and a genuine interest in technology.
• Competent in completing installations, including workstations, servers, switches, firewalls and cloud environments.
• Ability to diagnose and resolve issues both onsite and remotely.
• Proficient in producing technical documentation and ensuring clear handovers to support teams.
• Full UK driving licence and ability to travel to customer sites.

Desirable

• Microsoft Certification (e.g. Microsoft 365 Administrator).
• Networking Certification (e.g. CompTIA Network+).
• Security Audits – experience with Cyber Essentials desirable.

Technical Knowledge

Candidates must possess a strong foundation in the following areas:

• Windows 11 – installation, configuration and troubleshooting.
• Windows Server – installation, migrations, Active Directory, Group Policy, and security permissions.
• Microsoft 365 – administration, migrations and troubleshooting.
• Backup and Recovery Solutions – deployment, configuration and troubleshooting.
• Antivirus / MDR Solutions – deployment, configuration and troubleshooting.
• Managed Services Platforms – deployment, configuration and troubleshooting.
• Networking – installation and configuration of managed switches, VLANs, TCP/IP, DNS, DHCP and troubleshooting.
• Hyper-V – installation, configuration, administration and troubleshooting.
• Wi-Fi – installation and troubleshooting (experience with Ubiquiti desirable).
• Firewalls – installation and troubleshooting (experience with SonicWall desirable).

• Package:

  • Salary based on experience
  • Full-time (8:30am till 5:30pm Monday to Friday)
  • Work Location: Hybrid – EBS Offices Birmingham (B24 9NT)
  • 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
  • Westfield Healthcare Cover
  • Employers Pension
  • Training, Development & Growth Plans

  Contact careers@ebs.tech to apply

We’re looking for an experienced Technical Support Desk Engineer to join our team and play a key role in delivering high quality support to our customers. The ideal candidate will have 3+ years’ experience in a team based Technical Support role, preferably within an MSP, along with strong diagnostic abilities, excellent communication skills and a genuine interest in technology.

You’ll be responsible for raising, updating and resolving support issues, providing remote assistance across PCs, laptops and servers, analysing call logs to identify trends and maintaining clear technical documentation. A solid technical foundation is essential, including expertise in Windows 10, Windows Server (Active Directory, Group Policy, permissions), Microsoft 365 admin, Microsoft Office, backup and antivirus solutions, networking (TCP/IP, DNS, DHCP), and ideally experience with Hyper V, Ubiquiti WiFi, SonicWall firewalls, SQL management or PowerShell.

This role also involves hands on hardware diagnosis and escalation where required, making it a great opportunity for a proactive engineer eager to grow within a supportive team.

Experience

• 3+ years experience in team-based Technical Support role (ideally with an MSP)
• Able to raise, update & resolve issues reported to Support Desk
• Excellent customer service & communication skills
• Excellent diagnostic skills & logical thinking
• Up-to-date technical knowledge
• General interest in technology
• Microsoft Certification (desirable)

Knowledge

• Windows 11 – Installation, Configuration & Troubleshooting
• Windows Server – Active Directory, Group Policy, Permissions etc
• Microsoft 365 – Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
• Microsoft Office – Installation & Troubleshooting
• Backup Solutions – Configuration & Troubleshooting
• Anti-Virus – Configuration & Troubleshooting
• Networking – TCP\IP, DNS, DHCP, troubleshooting
• Hyper-V – Admin & Troubleshooting (desirable)
• WiFi – Ubiquiti (desirable)
• Firewalls – SonicWall (desirable)
• SQL Management (desirable)
• PowerShell (desirable)

Responsibilities:

• Logging & updating Support Tickets for customers issues
• Remote support and maintenance across customers PCs, Laptops & Servers
• Analysing call logs so you can spot common trends and underlying problems
• Updating technical documentation used by Support Desk
• Diagnosing and repairing faulty PCs & Laptops
• Escalating Support Ticket to senior members of the Support Desk

Package:

• Salary based on experience
• Full-time (8:30am till 5:30pm Monday to Friday)
• Work Location: Hybrid – Home/EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply

EBS’s success to date can largely be attributed to good inter-personal relationships and industry expertise, and the Sage 200 New Business Development Manager will be expected to continue this legacy.

The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new Sage 200 sales ensuring contribution to individual targets, the Sage sales team target, and the overall business strategy of the company.

Responsibilities include lead generation, successfully working with the pre-sales consultants for technical validation and forming suitable solutions for prospective new customers that add real benefit.

The post holder will be responsible for developing a territory and achieving a realistic new business target.

Responsibilities/duties:

The following responsibilities and activities will form a core part of the role; however, the primary responsibility is to achieve the new business sales target through self-initiated activities and with the support of the very experienced pre-sales team:

• Prospect, identify, develop, and close new customers in order to achieve a new business sales target.
• Develop campaigns aligned with EBS marketing to generate a significant pipeline of new customer leads.
• Develop opportunities based upon: Sage 200 Professional, Sage 200 Standard, support, and services and being mindful of our IT and Infrastructure services including Cloud Hosting.
• Lead continual virtual and business networking activities to become a known and visible EBS presence in the SME space.
• Attend industry events and conferences to stay current with emerging trends and to provide a client presence.
• Ensure detailed records are kept within the internal CRM for all client / prospect activity and keep pipeline and sales information up to date.
• Develop customer proposals in collaboration with the EBS pre-sales team, and lead customer communications through to completion.
• Must be punctual and have excellent time-keeping skills.
• Attend a monthly sales review to report on completed business, pipeline, and development activities.
• Partake in a periodic personal development process, and training, to build on your existing skills and expertise.

The following experience, knowledge, and skills are an essential minimum foundation for the role:

• Existing sales experience (minimum 2 years) with Sage 200 is essential.
• Experience selling associated Sage 200 ISV Add Ons is essential (Sicon, Draycir, Eureka etc)
• Ability to communicate effectively at all levels.
• Ability to work independently and within a team productively with minimum supervision.
• Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.
• Ability to take responsibility for managing a territory to achieve targets and key performance indicators.
• Excellent written and oral communication skills.

Package:

• Salary based on experience
• Double OTE + Car Allowance
• Full-time (9:00am till 5:00pm Monday to Friday)
• Work Location: Home/EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply.

EBS’s success to date can largely be attributed to good inter-personal relationships and industry expertise, and the New Business Development Manager will be expected to continue this legacy.

The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new IT sales ensuring contribution to individual targets, the Hardware & Technical Services sales team target and the overall business strategy of the company. Responsibilities include lead generation, successfully translating technical proposals into customer solutions that add business benefit, and winning business.

The post holder will be responsible for developing a territory and achieving a realistic new business target.

Responsibilities/duties:

The following responsibilities and activities will form a core part of the role, however, the primary responsibility is to achieve the new business sales target through self-initiated activities and with the support of the EBS team:

• Prospect, identify, develop and close new customers in order to achieve a new business sales target.
• Develop campaigns in line with EBS marketing to generate a significant pipeline of new customer leads.
• Develop opportunities based upon: Hardware infrastructure, cloud hosting, support, and services.
• Lead continual virtual and business networking activities to become a known and visible EBS presence in the SME space and in a given sector (to be determined).
• Attend industry events and conferences to stay current with emerging trends and to provide an EBS presence.
• Ensure that detailed records are kept within the internal CRM for all client / prospect activity, and keep pipeline and sales information up to date.
• Develop customer proposals in collaboration with the EBS pre sales team, and lead customer communications through to completion.
• Must be punctual and have excellent time keeping skills
• Attend a monthly sales review to report on completed business, pipeline, and development activities.
• Partake in a periodic personal development process, and training, to build on your existing skills and expertise

The following experience, knowledge, and skills are an essential minimum foundation for the role:

• Existing IT sales experience (minimum 2 years) – ideally from an MSP or similar B2B background
• Experience selling Cloud Hosting & Managed Services (Remote monitoring, AV, Backup etc) is essential
• Experience/knowledge of Servers & Network Infrastructure is essential.
• Ability to communicate effectively at all levels.
• Ability to work independently and in a team with minimum supervision.
• Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.
• Ability to take responsibility for managing a territory to achieve target and key performance indicators.
• Excellent written and oral communication skills.

Package:

• Salary based on experience
• Double OTE + Car Allowance
• Full-time (9:00am till 5:00pm Monday to Friday)
• Work Location: Home/EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

Contact careers@ebs.tech to apply.