Posted on 25th September 2024
Our Market Leading Business IT Support
As your IT support partner, our aim is to build a long lasting relationship with your team and be part of your business’s journey from the start. Our established and long standing IT support team is here to assist businesses of all sizes in managing their day to day IT needs, along with supporting growth and change.
With our highly skilled service desk and accredited team, you can expect to receive consistently high-quality service, day-in and day-out.
Director's Thoughts
“Our goal is to help companies take advantage of the latest and most suitable IT solutions. We offer support packages of all sizes that will keep your business running smoothly, no matter how fast it’s growing. Our highly-skilled teams are accredited in their fields and dedicated to helping you succeed.”
“Our remote support package is ideal for smaller businesses that want additional IT support or for those who want additional resources to complement their existing internal IT department. We examine your systems and talk to you about what we can do for you, outlining what is covered by our comprehensive support. You will then have direct access to our highly-experienced and dedicated team via phone or email, who will connect remotely to investigate and resolve problems or issues you are experiencing.”
“In addition, we also offer the benefits of remote support combined with on-site services. If your problem requires a visit from our field engineers, they will arrive at your place of business quickly to identify the cause of the problem and fix it. We work in partnership with you to understand your short and long-term business plans. This allows for accurate planning for all things IT in line with your business strategy, so you have greater visibility into how the future may look.”
“Our complete support package includes additional security services, giving you further peace of mind that your systems are safe and your data secure from threats, providing you all the benefits of a managed service with additional wrap-around market-leading security services. Contact us to see how we can support your business.”
Dan Price, Technical Director.
The Benefits of Our Business IT Support
At EBS, our focus is always on you, the customer. Here’s how we provide you with the right solutions for your business as your IT service provider.
1. Save with Outsourced IT
With outsourced IT, you can avoid the costs and hassle of building an IT team. On the other hand, if you already have an internal IT team, we’re here to support them. We take care of anything you need from everyday tasks to more complex problems, giving your team more time to focus on bigger business goals.
2. Regulatory Compliance Made Easy
We’re here to make compliance simple. Our knowledgeable team stays up to date with the latest regulatory changes, so you don’t have to. With our expert guidance, you can have peace of mind knowing your business is fully compliant with legislation like the Data Protection Act.
3. Microsoft and Sage Partners
Our expertise in Microsoft and Sage allows us to go beyond the standard setup, creating custom solutions that perfectly align with your business needs. That means no more being limited by using the software as it comes or working around a program that doesn’t work for you.
4. Remote and Onsite IT Support
We offer remote IT support with the added option of onsite visits in our Standard Support package. This ensures that you get the right level of support exactly when you need it, whether it’s a quick fix or a more complex issue that requires our presence at your location.
5. Local IT Support
Being local to Birmingham and the surrounding areas, including Solihull, Sutton Coldfield and Walsall, means we can respond quickly to your IT needs. You won’t have to wait for help to arrive from a distant location – we’re just around the corner, ready to assist whenever needed.
Who We Can Help
With over 40 years of experience, we’re confident in the services we provide. We start with an in-depth consultation, where we find out exactly what your business needs and how we can help – for all industries.
With that being said, we bring specialised technical expertise to certain sectors. Here’s what sets our solutions apart for the manufacturing, finance and non-profit industries.
Manufacturers
We know that in manufacturing, every second counts. That’s why we offer IT services that are not only reliable and secure but also tailored to your production processes.
Our team understands the pressures you face and works to keep your systems running smoothly, so you can focus on meeting your production goals.
Finance Businesses
We provide IT solutions that give you peace of mind by safeguarding your sensitive financial data and ensuring you meet all regulatory standards. Our goal is to create a solid IT foundation that lets you focus on your clients and financial strategies, knowing your systems are in the hands of professionals.
Non-Profits
We’re here to provide you with technology that supports your efforts to make a difference. As a non-profit, you can benefit from a free Microsoft 365 Business Basic licence for up to 300 users, along with discounts on other packages. We’ll take care of the setup and work with you to find the best solutions for your unique needs.
Case Study: Manufacturing Industry
At EBS, we had the opportunity to partner with Agriline Products, a leading supplier of tractor parts, to help them enhance their technology and maintain high levels of customer service. Without an internal IT department, Agriline chose us to modernise their telephony system. We implemented a tailored Voice over IP (VoIP) solution in collaboration with Zen Internet, ensuring it was perfectly suited to their needs.
This forward-thinking decision became invaluable when the COVID-19 pandemic struck. Thanks to the VoIP system, Agriline’s customer service was able to operate throughout the lockdowns, which set them apart from competitors.
The impact was significant: Agriline experienced a 40% increase in sales during the first lockdown, followed by a further 30% boost during the second. This successful transition not only protected jobs but also led to a record-breaking year for the company.
IT Support and Services: Frequently Asked Questions
We’ve covered some of the most common questions about our IT support and services in the section below.
What is the meaning of IT support services?
In manufacturing, IT plays a pivotal role in enhancing operational efficiency, productivity, and innovation. It facilitates the integration of processes through Material Resource Planning (MRP), Works Order Processing (WOP), and efficient management of the Bill of Materials (BOM). In essence, IT underpins the digital transformation of manufacturing operations, driving growth and competitive advantage.
Learn more here: Support
What does an IT support team do?
An IT support provider plays an important role in keeping your technology systems up and running. Their responsibilities include diagnosing and resolving technical issues, installing software updates, maintaining hardware, and ensuring network security. They work to prevent problems before they occur and quickly address any that do, helping to ensure your business operates effectively.
Contact us
For more information about any of your IT or software needs get in touch with our experienced and friendly team who will be able to assist you in your next steps.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A tailored and personal approach to IT.
