Managed IT Support
Is unreliable technology holding your business back? With EBS managed IT support services, you get a dedicated team of IT experts working behind the scenes to keep your business running smoothly.
Whether you need extra support for your internal teams, full IT outsourcing, or proactive system monitoring, we provide cost-effective, high-performance solutions tailored to your needs.
From setting up enhanced security solutions like award-winning firewalls to solving everyday issues, we take care of your IT – so you can focus on growing your business with confidence.
We’re a proud managed services provider (MSP).

A Managed Service Provider
Our comprehensive support packages allow you to easily budget while remaining confident you are receiving the assistance and support you require.
















What is Managed IT Support?
Managed IT Support is like having your own IT team – without needing to hire and manage one in-house. It’s a proactive, stress-free way to keep your business operations running smoothly, secure from cyber threats, and free from frustrating technical issues. Our team will implement recommended services and solutions and manage each one, taking the responsibility and complexity away from you.
All our fully managed IT services are scalable, allowing you to increase or decrease user and device counts as your business requires.

Managed IT Support Features
What do you get from our managed IT services and support?
Infrastructure Management
With our fully managed IT support services, you get more than just troubleshooting. Our goal is to ensure your systems are secure, efficient, and scalable, so your business runs smoothly today and is prepared for tomorrow.
Strategic Initiatives
You’ll have a dedicated Account Manager who provides quarterly account management meetings, ensuring your IT strategy stays aligned with your short and long-term business goals. This means smarter investments, fewer disruptions, and complete visibility into how your IT will evolve.No Middle Man
We liaise directly with third-party providers, handling everything from network management to sourcing reliable hardware, like computers, printers, and anything else your business relies on.Fast Response Times
With premium SLAs, we guarantee rapid response times, minimising downtime and keeping your core business activities on track.Automated Support & Full Transparency
With automated ticketing and real-time updates, you’ll always know what’s being worked on, what’s been resolved, and what’s next – no chasing, no uncertainty.
Antivirus
Our antivirus feature not only stays up to date with the latest threats but also protects against new viruses using sophisticated heuristic checks and behavioural scanning. We also offer next-generation Anti-virus and monitoring from a Security Operations Centre.
With new threats created each day, our dedicated in-house IT service desk will employ industry standard best practices to ensure that your antivirus solutions remain up to date and effective. Our services include daily monitoring and system management, as well as deep scans that are often scheduled outside your business’s work hours to minimise downtime.
Most Effective Attack Protection
Consistently ranked 1st in independent tests such as AV-Comparatives, AV-TEST and MITRE.Anti-Exploit
Detects exploit techniques & stops 0-day exploits.Next Gen
Layered Next-Gen Endpoint Protection for Advanced Attack Prevention.Monitored
Managed and monitored by EBS Technical Teams.Device Control
Optional DLP features to restrict Read/Write Access to USB Drives.
Firewall
Firewalls are the first line of defence that provide the security, control and the visibility you need to maintain an effective boundary. This device is key to blocking malicious internet traffic like hackers and evolving threats. Our firewall solutions can be scaled for businesses of all sizes from 5 to 500 users to meet both security and budgetary requirements.
Award-Winning
Our Firewalls offer the best cyber security efficacy in the industry.Advanced Threat Protection (ATP)
Stay ahead of cyber threats with cloud-based security that updates in real time to block the latest attacks.Deep Memory Inspection
Detects and stops advanced threats instantly, preventing hidden malware from slipping through.Physical & Virtual Firewalls
Get the best of both worlds – physical firewalls and cost-effective virtual solutions that scale with your business.Network Control & Visibility
Take full control of your network with real-time insights into application usage, boosting security and efficiency.Secure, Easy-to-Use Mobile Connectivity
Access resources behind the firewall remotely and securely from virtually any operating system.
Cloud Services
Your data is one of the most important things your business has. Our Cloud Backup service automates the backup disaster recovery process completely, making sure your data is encrypted at the source and is backed up to a secure data centre.
Secure
Maintain regulatory compliance and strengthen data protection by securing your backups with AES-256 data encryption for data in transit and at rest.Multiple Platforms
We can protect data on many platforms including Office 365, Windows, Macs, Hyper-V and VMware.Fast
Minimise storage requirements by detecting data repetition in backups and not storing identical data more than once.Reports
Increase visibility by sending scheduled status reports to listed recipients in a desired format.Monitored
Our Managed Cloud Backup is monitored by our Technical Services Team.
Web Security
Our Web Security and Cloud Access Security solutions protect both your devices and users, no matter where they are or which network they’re connected to. This ensures safe, controlled, and compliant internet usage across your business.
Single Pane of Glass
Easily monitor and manage web browsing activity across all networks and devices – whether users are in the office or working remotely.HTTPS Inspection
Scans SSL-encrypted websites for malware, ensuring that even secure sites don’t pose a hidden risk.Real-Time Visibility
Instantly track web activity by user, device, website, or category, so you always know who is accessing what.Top Trend Reports
View clear, visual reports on user trends, helping you spot security risks and manage online activity effectively.Cloud Application Discovery
Detect which cloud applications are being used, including Office 365, Dropbox, Facebook, LinkedIn, and Twitter, ensuring visibility into employee activity.Cloud Application Control
Restrict or allow access to cloud apps at a granular level, even down to specific actions like file uploads – helping to prevent data leaks and improve security.
Mail Security
Mail Security provides comprehensive protection from traditional email threats including spam, viruses, large-scale phishing attacks and malicious URLs. It uses a unique combination of advanced innovative technologies to address targeted email threats including impersonation attacks, aka CEO fraud.
Anti-Spam Protection
Uses multiple advanced detection engines to block spam, malware, viruses, and impersonation attacks, preventing both common and sophisticated email threats.URL Scanning
Automatically scans links in emails to block access to malicious websites, providing point-of-click protection against phishing attempts.Real-Time Visibility
Interactive charts offer a clear overview of inbound and outbound emails, highlighting potential threats, triggered security rules, and actions taken. Users can drill down into detailed reports for deeper insights.Top Trend Reports
Generates easy-to-read charts and tables showing trends in email security threats across your users. Reports can be exported as PDFs and emailed for quick sharing and analysis.
Email Signatures
Achieve consistently branded email signatures on all devices, including mobiles and Macs. These signatures ensure all corporate emails include an appropriate legal disclaimer in order to comply with key regulations throughout the world.
Simplify Email Signature Management
Manage email signatures centrally online for all users and devices.Ensure Brand Consistency
Remove the risk of employees not conforming to corporate brand guidelines by including personal statements, inconsistent colours, incorrect job titles etc.Maintain Legal Compliance
Ensure emails are sent containing proper elements for legal compliance, removing the risk of financial penalties being levied at your organisation.Promote marketing campaigns
Add time-specific marketing campaigns to your email signature at company or team level.Integrates with Azure AD
Use contact information taken from your Azure AD so that accurate details are included in every signature template including name, job title and contact numbers.
Discover Our Managed IT Support Services in Birmingham
We don’t just fix IT issues – we prevent them. Our IT support in Birmingham is strategically designed around your needs, delivering a reliable, forward-thinking service that ensures your business stays secure, efficient, and always one step ahead.
Find out more about our IT support managed services:

Onsite IT Support
EBS stands out as a trusted IT partner for onsite IT support services due to its unique combination of tailored services, technical expertise, and commitment to building long-lasting client relationships.

Cyber Security
We can help you protect your business-critical data with our Online Backup and Disaster Recovery (DR) solutions and fully-monitored services that remove the risk of lost or stolen backup drives.

IT Consultancy
At EBS, we provide expert IT consultancy services to help you align your technology with your business goals. Our IT consultants work closely with you to understand your business needs and offer practical, cost-effective solutions that drive efficiency and growth.

Remote IT Support
We understand the demands of modern SMEs, where minimise downtime and maintaining seamless operations are critical. Our remote IT support solutions allow us to fix issues promptly, regardless of location, ensuring your team stays productive.

Outsourced IT Support
Our outsourced IT support focuses on your business goals, building strong relationships to deliver IT systems that meet current needs and align with future plans.

Cloud Computing
We get to know how your Birmingham business works before creating and managing the best cloud platform for you. If your company grows, your cloud computing system will grow with it.

Small Business IT Support
We offer small business IT support that is both affordable and effective. Instead of hiring a full in-house IT department, our expert team provides the support you need without the added costs.

IT Audit Services
Our audits delve deep into your IT systems, uncovering inefficiencies, identifying risks, and highlighting opportunities to optimise workflows. Whether it’s to improve system performance, enhance data and security controls, or ensure compliance.
Why Choose EBS as Your Managed IT Support Company?
By choosing our IT management services at EBS, you gain access to a team of IT specialists committed to maximising efficiency, improving security, and delivering strategic IT solutions that align with your business objectives.
98% Customer Satisfaction Score
We put our clients first, and our 98% satisfaction rating shows how much businesses trust us to keep their IT running without a hitch.
Over 40 Years of Experience
With decades of experience, we’ve provided IT support managed services to businesses of all sizes and been trusted by national government.
Consistently Reliable
When a flood cut power to the Institute of Leadership’s office, their server was left inoperative, putting their entire operation at risk. EBS acted immediately, gaining access to the building, retrieving the server, and restoring operations with no disruption to their services.

What Businesses Say About Our Managed IT Support Services
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Mark ChapeUSN are a global brand with the European head office based in Birmingham, EBS are therefore ideally situated to support our national team. USN fully embrace a work from home policy which allows us to get the best people despite their location. Knowing EBS can bring on new starters, providing them with equipment, access to Office 365 & SharePoint (amongst other software) is paramount to the running of our business.Read more...
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Claire WestwoodHaving worked with EBS for many years for our Sage 200 implementation and ongoing support, we have now migrated our Managed Services and IT Support to them. We are really pleased with the service we receive from them. The Team are always helpful, knowledgeable and approachable. The most recent project was moving to EBS Cloud, the transition was smooth and has been fundamental to our flexible working and ongoing business plans.Read more...
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Paul InceExperienced team that are always willing to help and provide the right solutions. Very adaptable during the pandemic, offering great advice and responding quickly to a changing situation.Read more...
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Victoria NicholsAlthough our procedures are relatively complex, EBS Consultants took the time to understand our business processes and full requirements. They had a good grasp on the “step by step” list of tasks in each scenario that needed to be carried out and at each stage; in preparation for Go live. Their knowledge and experience of industry standards and the software’s capabilities left us with confidence they could deliver a product and problem solve any minor issues as they arose. adapting to changes in our decisions throughout the test phase. The hand holding throughout; and the training for our staff was excellent, the procedures set out are now easily accomplished by all from shop floor up-to management level I would have no hesitation in recommending EBS Consultants for a stress-free install; we are now looking forward to a smooth transition on to our live data very shortly. Well done guys and thank youRead more...
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Chris PrestonWe have been working with EBS since 2012 and they have been instrumental in helping us upgrade and modernise our systems. Through our close relationship with EBS they have understood the needs of our business and developed a roadmap for us to make significant improvements to our business operations.Read more...
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David BodinEBS were flexible to allow us to meet all our deadlines. When there were challenges getting lines into the new building because of pandemic delays with Open Reach EBS put in a 4G temporary solution to allow the training and installation of Sage 200 to take place. The project was very well run by the whole EBS team. EBS spotted the challenges around Sage 50 and could see how its limitations might hinder our companies growth plans. We were happy with Sage so they recommended Sage 200 with Manufacturing to ensure we had the tools and systems in place for our future.Read more...
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Richard BrownThe HaTS department have been excellent since my time at Agriline Products Ltd. We are a fast moving company who literally cannot afford for our systems to be down for 10 minutes. If they were, then orders would stop coming in via phone and website, and our warehouse would lose time to get orders out the door. When you can be dispatching up to 500 orders per day, then every minute counts. The Hardware department have ensured we can maintain our critical same day despatch policy, all thanks to the Pro-Active support package.Read more...
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Darryl Spencer-HicksSince our first dealings with EBS we have always received outstanding support with hardware and software which other companies fail to provide. EBS is a go to company for any business that wants to invest in growing their own business rather than worrying about their I.T. infrastructure. Dealing with EBS ensures there is a no blame game between software or hardware companies as they deal with it all from the moment you pick the phone up to them, there are not many companies out there today that provide this service. When we originally went with EBS it was with this in mind and the service received has been impeccable. They are a very versatile and dynamic business and not just there to sell but to advise on streamlining our processes and offer the best solutions to an ever-changing company. This is a company that employs knowledge and with this they give excellent advice on all the products and services they provide. This is why after 26 years we still remain a loyal customer as they have proved to be a loyal supplier. EBS to NERO is a “One stop I.T. company”Read more...
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Amy Dyer
EBS have been great in developing our system, and making us feel much more secure in terms of our IT landscape, from many system efficiencies they have helped us implement to hardware improvements which have sped up our systems allowing our staff to use their time more wisely. The regular catch ups we have really make us feel like we are a valued customer and that we are in safe hands as there has always been progress.
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Jessica Tarr
It's been a pleasure working with EBS. I only have positive things to feedback. From start to finish, your communication has been phenomenal. Thanks to all of your hard work, the upgrade of both Sage and SICON was an absolute breeze and completely stress-free.
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Meet the Specialists Behind EBS Managed IT Solutions
Discover the skilled professionals driving EBS’s managed IT support. Our expert team blends technical expertise with a client-focused approach, delivering reliable, efficient, and customised managed IT service management to support your business’s success.

























Your trusted experts in IT support managed services

More Benefits of Managed IT Services
What you can expect from our managed IT services:
Cost Savings – Cut IT expenses with a predictable, fixed-cost model while benefiting from enterprise-grade business IT support.
Time Saved – With proactive management and fast issue resolution, you’ll spend less time on IT problems and more time on your business.
Scalable IT Solutions – Whether you’re expanding, evolving, or adapting, our support scales with you, ensuring your IT grows as your business does.
Compliance Support – With built-in security and compliance support, we help you navigate complex regulations effortlessly, keeping your business protected and audit-ready.
Managed IT Support: Frequently Asked Questions
Do you have questions about IT services managed by an MSP? We’ve answered a couple of common ones below.
What Is The Difference Between IT Services And Managed Services?
Unlike basic IT services, which provide reactive solutions only when issues occur, our managed IT services are designed to prevent problems before they arise. With a managed IT support company, you benefit from continuous oversight, expert guidance, full service offerings and bespoke solutions tailored to your unique business needs.
Are Managed Services Worth It?
IT managed support services save you money by providing predictable, fixed monthly costs and eliminating expensive emergency repairs. Managed services also reduce the need for a full-time in-house IT team, cutting overheads and preventing costly downtime through proactive support.
Contact us
For more information about any of your IT or software needs the please get in touch with our experienced and friendly team who will be able to assist you in your next steps.
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A tailored and personal approach to IT.
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