Managed IT Support Services

Infrastructure Management

With our fully managed IT support services, you get more than just troubleshooting. Our goal is to ensure your systems are secure, efficient, and scalable, so your business runs smoothly today and is prepared for tomorrow.

• Strategic Initiatives
  You’ll have a dedicated Account Manager who provides quarterly account management meetings, ensuring your IT strategy stays aligned with your short and long-term business goals. This means smarter investments, fewer disruptions, and complete visibility into how your IT will evolve.

• No Middle Man
  We liaise directly with third-party providers, handling everything from network management to sourcing reliable hardware, like computers, printers, and anything else your business relies on.

• Fast Response Times
  With premium SLAs, we guarantee rapid response times, minimising downtime and keeping your core business activities on track.

• Automated Support & Full Transparency
  With automated ticketing and real-time updates, you’ll always know what’s being worked on, what’s been resolved, and what’s next – no chasing, no uncertainty.

Antivirus

Our antivirus feature not only stays up to date with the latest threats but also protects against new viruses using sophisticated heuristic checks and behavioural scanning. We also offer next-generation Anti-virus and monitoring from a Security Operations Centre.

With new threats created each day, our dedicated in-house IT service desk will employ industry standard best practices to ensure that your antivirus solutions remain up to date and effective. Our services include daily monitoring and system management, as well as deep scans that are often scheduled outside your business’s work hours to minimise downtime.

• Most Effective Attack Protection
  Consistently ranked 1st in independent tests such as AV-Comparatives, AV-TEST and MITRE.

• Anti-Exploit
  Detects exploit techniques & stops 0-day exploits.

• Next Gen
  Layered Next-Gen Endpoint Protection for Advanced Attack Prevention.

• Monitored
  Managed and monitored by EBS Technical Teams.

• Device Control
  Optional DLP features to restrict Read/Write Access to USB Drives.

Firewall

Firewalls are the first line of defence that provide the security, control and the visibility you need to maintain an effective boundary. This device is key to blocking malicious internet traffic like hackers and evolving threats. Our firewall solutions can be scaled for businesses of all sizes from 5 to 500 users to meet both security and budgetary requirements.

• Award-Winning
  Our Firewalls offer the best cyber security efficacy in the industry.

• Advanced Threat Protection (ATP)
  Stay ahead of cyber threats with cloud-based security that updates in real time to block the latest attacks.

• Deep Memory Inspection
  Detects and stops advanced threats instantly, preventing hidden malware from slipping through.

• Physical & Virtual Firewalls
  Get the best of both worlds – physical firewalls and cost-effective virtual solutions that scale with your business.

• Network Control & Visibility
  Take full control of your network with real-time insights into application usage, boosting security and efficiency.

• Secure, Easy-to-Use Mobile Connectivity
  Access resources behind the firewall remotely and securely from virtually any operating system.

Cloud Services

Your data is one of the most important things your business has. Our Cloud Backup service automates the backup disaster recovery process completely, making sure your data is encrypted at the source and is backed up to a secure data centre.

• Secure
  Maintain regulatory compliance and strengthen data protection by securing your backups with AES-256 data encryption for data in transit and at rest.

• Multiple Platforms
  We can protect data on many platforms including Office 365, Windows, Macs, Hyper-V and VMware.

• Fast
  Minimise storage requirements by detecting data repetition in backups and not storing identical data more than once.

• Reports
  Increase visibility by sending scheduled status reports to listed recipients in a desired format.

• Monitored
  Our Managed Cloud Backup is monitored by our Technical Services Team.

Web Security

Our Web Security and Cloud Access Security solutions protect both your devices and users, no matter where they are or which network they’re connected to. This ensures safe, controlled, and compliant internet usage across your business.

• Single Pane of Glass
  Easily monitor and manage web browsing activity across all networks and devices – whether users are in the office or working remotely.

• HTTPS Inspection
  Scans SSL-encrypted websites for malware, ensuring that even secure sites don’t pose a hidden risk.

• Real-Time Visibility
  Instantly track web activity by user, device, website, or category, so you always know who is accessing what.

• Top Trend Reports
  View clear, visual reports on user trends, helping you spot security risks and manage online activity effectively.

• Cloud Application Discovery
  Detect which cloud applications are being used, including Office 365, Dropbox, Facebook, LinkedIn, and Twitter, ensuring visibility into employee activity.

• Cloud Application Control
  Restrict or allow access to cloud apps at a granular level, even down to specific actions like file uploads – helping to prevent data leaks and improve security.

Mail Security

Mail Security provides comprehensive protection from traditional email threats including spam, viruses, large-scale phishing attacks and malicious URLs. It uses a unique combination of advanced innovative technologies to address targeted email threats including impersonation attacks, aka CEO fraud.

• Anti-Spam Protection
  Uses multiple advanced detection engines to block spam, malware, viruses, and impersonation attacks, preventing both common and sophisticated email threats.

• URL Scanning
  Automatically scans links in emails to block access to malicious websites, providing point-of-click protection against phishing attempts.

• Real-Time Visibility
  Interactive charts offer a clear overview of inbound and outbound emails, highlighting potential threats, triggered security rules, and actions taken. Users can drill down into detailed reports for deeper insights.

• Top Trend Reports
  Generates easy-to-read charts and tables showing trends in email security threats across your users. Reports can be exported as PDFs and emailed for quick sharing and analysis.

Email Signatures

Achieve consistently branded email signatures on all devices, including mobiles and Macs. These signatures ensure all corporate emails include an appropriate legal disclaimer in order to comply with key regulations throughout the world.

• Simplify Email Signature Management
  Manage email signatures centrally online for all users and devices.

• Ensure Brand Consistency
  Remove the risk of employees not conforming to corporate brand guidelines by including personal statements, inconsistent colours, incorrect job titles etc.

• Maintain Legal Compliance
  Ensure emails are sent containing proper elements for legal compliance, removing the risk of financial penalties being levied at your organisation.

• Promote marketing campaigns
  Add time-specific marketing campaigns to your email signature at company or team level.

• Integrates with Azure AD
  Use contact information taken from your Azure AD so that accurate details are included in every signature template including name, job title and contact numbers.