Let's discuss which support package best suits your business
Support
We offer a number of support packages that can be tailored to your business and it’s needs. These include, Fully Managed and Proactive, which allows problems to be rapidly identified and resolved often before business is impacted.
Remote
Standard
Managed
Complete
Remote
Remote
Ideal for smaller businesses or those looking for additional resource to complement their existing internal IT department. We will review your systems and work with you to clearly outline what is covered by our comprehensive support. You will then have direct access to our highly experienced and dedicated support team via phone or email who will connect remotely to investigate and resolve problems or issues you are experiencing.
- Experienced & Knowledgeable
Access to a highly experienced and knowledgeable support team with clear and efficient SLA response times - Reduce IT Stress
Allows you to focus on your own business and not your IT - Affordable
Cost effective service for the budget conscious whilst still providing an excellent level of cover and service - IT Portal
Access to our interactive portal to raise and monitor support tickets
Standard
Standard
All the benefits of remote with additional on site services and faster response times. If the issue requires on site investigation, our knowledgeable and highly experienced team of Field Engineers will visit your place of work to identify the cause and determine the best resolution.
- On-Site
We include onsite visits by our experienced technical support team. - Response
Premium SLAs ensure you receive a speedy response. - Monitored
Continuous remote monitoring of your IT systems that allow us to resolve issues often before you are even aware of them. - Automated
Automated support ticket generation and updates give you visibility of what issues have been detected are being worked on by our technical teams.
Managed
Managed
All the benefits of standard with frequent progress and review meetings by both your dedicated account manager and one of our IT professionals. Unfortunately we don’t have a crystal ball to predict the future, however through regular review meetings and our commitment to staying up to date with the latest upcoming technologies, we work in partnership with you to understand your short and long term business plans. This allows for accurate planning for all things IT in line with your business strategy so you have greater visibility into how the future may look.
- Premium Management
Your dedicated Account Manager will complete quarterly account management meetings. - Health Checks
Our technical team will complete Quarterly on-site IT health checks. - No Middle Man
We will talk directly to your 3rd party providers to ensure consistency and removes the burden of being the man-in-the-middle from your staff. - Pro-Active Reports
Automatic monthly pro-active reports to give you peace of mind that your systems are being monitored and looked after.
Complete
Complete
In addition to our ongoing commitment to work in partnership with you to help you prepare for the future, our Complete Support package includes additional Security Services giving you further peace of mind that your systems are safe and your data secure from threats, providing you all the benefits of Managed but with additional wrap around market leading security services.
- Secure
We include our fully monitored anti-virus and mail protection to secure your devices. - Vulnerability
Annual vulnerability checks and action plans are provided to keep you aware of any security threats along with remedial plans to resolve them. - Patch Management
We schedule and monitor Windows Updates and certain 3rd Party application updates to ensure all devices remain up to date and protected with the latest security fixes. - Awareness
Raise your employees’ security awareness level with our solution designed to help users and employees understand the role they play in helping to combat information security.
More Benefits
We understand your business is unique, which is why we work with you to determine your requirements for IT support services both now and in the future. This allows you to plan and budget efficiently. Whether the key is cost, service, solution or resource, we can provide a tailored service and work with you for the future.
Google rating
98% CSAT Score
Trusted by over 2000 users
Contact us
For more information about any of your IT or software needs the please get in touch with our experienced and friendly team who will be able to assist you in your next steps.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A tailored and personal approach to IT.
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Customer Portal
Get quick access and updates from the support teams via our very own secure customer portal
