At the start of the coronavirus pandemic, we saw an immediate increase in calls to our support team and account managers to help our clients transition to working from home. Not every business was at a point where they could do this effectively and many had to adapt what they were doing within a few days’ notice.

Fortunately, we were able to help our customers make the move to working remotely by providing updated hardware and cloud-based solutions.

Once the dust had settled, we decided that we’d like to get some insights into how businesses dealt with this sudden change.

Earlier this year we conducted research into how businesses were affected by the Covid-19 pandemic and the need to rapidly change the way people worked. Organisations of different sizes, customers and non-customers alike, were asked a series of questions on their response to the lockdown and how that affected what they thought about future ways of working.

We’ve summarised the responses in an infographic below which you can download and compare how your business faired in comparison, but here’s a summary of the findings of the research:

These statistics give an insight into how SMEs in particular are struggling to adapt, but there are some rays of hope. Around one-third of businesses that participated in the survey saw themselves moving more of their software to the cloud in the future. The lockdown has given businesses a taste of what is possible and the flexibility that cloud computing brings.

All businesses look to minimise disruption to their operation. As we head into winter and a second wave of the virus, further lockdowns are highly likely. Preparing and taking action to plan is essential to mitigate risk.

Our services at EBS are geared towards making the transition to more flexible ways of working. If you’re looking at how your business can keep providing services to your customers at the highest level, now is the time to talk to one of our specialists to plan ahead.

EBS COVID Impact Survey Results

Here’s a PDF version: EBS COVID impact survey