The right level of IT support for your business
Compare Our Support Packages
Whether you’re a small team that just needs a safety net or a growing business that wants IT handled end to end, the right support package keeps you productive without paying for cover you don’t need. Our plans scale with you – step up as you grow, and always with the same responsive team who know your setup.
Ad-Hoc Support
Essentials
Managed
Fully Managed
Ad-Hoc Support
Ad-Hoc / Pay-As-You-Go
Expert help exactly when you need it, with no monthly commitment. Ideal for businesses with in-house IT who occasionally need extra hands or specialist knowledge. Support is charged by the hour, with priority given to existing clients.
Essentials
Essentials Support
Reactive helpdesk support for day-to-day issues, plus core protection like patching and antivirus. A cost-effective baseline for smaller teams that want a reliable point of contact when things go wrong.
Managed
Managed Support
Proactive monitoring, maintenance and unlimited helpdesk for a fixed monthly cost per user. We keep systems patched, backed up and healthy so problems are prevented, not just fixed – the right fit for most growing businesses.
Fully Managed
Fully Managed IT
We become your IT department. Everything in Managed, plus strategic guidance, security services, supplier management and budgeting – a complete, accountable IT function for businesses that want to focus entirely on their own work.
Not sure which package fits? Let's talk it through.
Start with a Free IT Review
Not sure where you sit? A quick, no-obligation IT review gives us a clear picture of your systems, risks and priorities – so we can recommend the package that genuinely fits rather than upselling you.
One Local Team Behind Every Plan
Every package is delivered by the same experienced EBS engineers – not an anonymous call centre. You get people who learn your business, respond fast and pick up the phone when it matters, whichever plan you’re on.
IT Support Packages: Frequently Asked Questions
Common questions about choosing and switching IT support packages.
Which support package is right for my business?
It depends on your size, in-house skills and how critical IT is to your operations. As a rule of thumb: ad-hoc suits businesses with their own IT, Essentials suits small teams wanting a safety net, Managed suits most growing SMEs, and Fully Managed suits those who want IT handled entirely. A free review will pinpoint the best fit.
How much do your IT support packages cost?
Managed and Fully Managed plans are charged as a predictable fixed monthly cost, typically per user, so budgeting is simple. Ad-hoc support is charged by the hour. We’ll give you a clear quote after understanding your setup – no hidden extras.
Can we change packages as we grow?
Absolutely. Our packages are designed to scale. You can step up (or down) as your needs change, and because the same team supports you throughout, there’s no disruption when you do.
Do you support businesses outside Birmingham?
Yes. We’re based in the West Midlands and support businesses across Birmingham and the surrounding region, combining remote support with on-site visits where they’re needed.
Contact us
For more information on our IT support packages, get in touch with our experienced and friendly team.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A complete, managed approach to cyber security.
Request a call back
Customer Portal
Get quick access and updates from the support teams via our very own secure customer portal