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IT Support for Financial Services
Running a successful financial firm means staying ahead of challenges like data security, FCA compliance, and minimising downtime. At EBS, we understand how important it is to protect your operations and keep your clients’ trust intact.
We’re here to take the stress out of managing your IT.
Reach out today and let’s make it happen.
With a 98% customer satisfaction score, we’re a trusted partner for financial firms across the industry.
Setting You Up For Success
We build strong, collaborative relationships with our customers, creating a foundation that sets their businesses up for long-term success.
IT Support for Financial Services: How We Help
In a sector where every second counts, substandard IT support isn’t an option. At EBS, we deliver reliable support services designed to keep you covered.
Find out what’s included in our business IT support…
Flexible Support Packages
Keeping You Compliant
Cloud Solutions and Hosting
Preventing Downtime
Giving You a Competitive Edge
Flexible Support Packages
Flexible Support Packages
Whether you’re looking to complement an internal team or need fully managed services with enhanced security, EBS ensures your business stays secure, compliant, and stress-free with a range of support packages to suit your needs.
Remote Support
Our Remote Support package is perfect for smaller financial services companies, or those looking for additional resources to support an internal IT team. Enjoy premium IT support without stretching your budget and track and manage tickets easily with our interactive IT portal.
Standard Support
In addition to the benefits of Remote Support, this package includes onsite support from skilled field engineers to resolve complex issues and reduce downtime. With proactive monitoring and automated updates, we address problems before they disrupt your business and keep you informed at every step.
Managed Support
With our Managed Support package, you’ll benefit from regular account management meetings to ensure your IT systems support your needs and quarterly on-site health checks to keep performance at its peak. We take the hassle out of managing third-party providers by handling communications on your behalf, saving you valuable time. With proactive monthly reports, you’ll always have a clear view of your system’s security and performance.
Complete Support
With Complete Support, you’ll receive fully monitored antivirus and mail protection to safeguard your systems, employee security training to boost awareness, and annual vulnerability checks with actionable plans to address risks before they become issues. With regular patch management, your systems stay up-to-date and protected against emerging threats.
Keeping You Compliant
Keeping You Compliant
Regulatory compliance doesn’t have to be a headache. We’ll guide you through meeting the requirements of the Data Protection Act and FCA regulations, making sure your firm stays on the right side of the rules. Our team also helps you achieve Cyber Essentials certification, giving you a clear, trusted way to demonstrate your commitment to security.
We take a proactive approach to keep you ahead of the curve—identifying vulnerabilities, strengthening your systems, and adapting as regulations evolve.
Cloud Solutions and Hosting
Cloud Solutions and Hosting
At EBS, you’ll benefit from EBS Cloud—our own private cloud hosting platform, designed to provide the advantages of moving to the cloud without the high price point. Here’s what you can expect from our cloud solutions:
Enhanced Flexibility: Access your data and applications from anywhere, supporting remote work and ensuring uninterrupted operations.
Scalability on Demand: Quickly scale your infrastructure as your business grows, without the need for costly hardware upgrades.
Cost Efficiency: Save money by no longer needing to maintain physical servers on-site.
Common Issues Solved: Say goodbye to slow systems, crashes, and missing data.
Preventing Downtime
Preventing Downtime
We understand that in the finance industry, even a brief period of downtime can have serious consequences—delayed transactions, missed opportunities, and a potential loss of client trust.
Our approach includes disaster recovery plans tailored to the finance sector. These plans ensure that your business can quickly recover from unexpected events, whether it’s a system failure or a cyber security threat. Reliable backups keep your critical data safe and accessible, and our smart scheduling works around your business operations to minimise any impact on your team or clients.
With continuous system monitoring and proactive issue resolution, we stop problems before they start, so your systems remain secure and fully operational.
Giving You a Competitive Edge
Giving You a Competitive Edge
In the fast-paced financial industry, having a tailored IT strategy can set you apart. At EBS, we go beyond standard solutions by offering custom Sage software development to ensure your systems align perfectly with your business processes.
As a long-standing Sage Business Partner with over 30 years of experience, we understand that off-the-shelf software may not meet all your unique requirements. Our in-house development team specialises in creating bespoke solutions that enhance and integrate with your existing Sage systems, providing functionalities that standard software cannot offer.
We’re also partners with other leading technology providers, including Microsoft and HP, meaning can provide you with the right equipment to suit your needs, from the best in the business.
Cyber Security for the Financial Services Industry
Cyber threats are a growing concern for the financial services sector, but with the right strategy, you can stay protected. At EBS, we offer advanced cyber security solutions to protect sensitive financial data and keep your business ready to tackle any challenge.
24/7 Threat Monitoring: Around-the-clock surveillance to detect and neutralise threats before they can impact your business.
Firewall and Perimeter Security: Advanced defences to block unauthorised access and protect your systems from attacks.
Endpoint Protection: Comprehensive coverage for devices used by your team, ensuring all access points are secure.
Regular Vulnerability Scans: Identifying potential weaknesses in your network and addressing them proactively.
Find out what sets our IT security apart.
Why Financial Services Need Reliable IT Support
As a financial service provider, it’s important to make the right IT decisions today so you can avoid the frustrations and setbacks of backtracking later. At EBS, we take the time to understand your business, your goals, and the challenges you face, ensuring your IT works to support your success.
Whether you’re in asset management, accountancy, investment, trading or advisory, we’ll make sure your technology works for you.
Imagine an IT system that drives productivity and allows your team to focus on what they do best. That’s exactly what we deliver at EBS. No more wasted hours trying to solve IT problems – our approach to financial services IT support ensures you’re always one step ahead.
Case Study: Our Success in Keeping Clients Secure
When Insure Alert needed a secure, reliable platform to connect recovery vehicle operators and insurers, they turned to EBS for a solution that prioritised both functionality and data protection.
EBS worked hand-in-hand with Insure Alert, refining the platform through continuous feedback and collaboration. We ensured the software meet the requirements for the Cyber Essentials certification and prioritised data security by hosting in a ISO27001-compliant data centre.
The result was a cutting-edge, secure solution that not only met but exceeded expectations. With the success of the initial launch, Insure Alert is already looking ahead to future updates, confident in EBS as a trusted partner dedicated to security and innovation.
Why Choose EBS for IT Support?
With decades of experience, EBS has become the go-to choice for IT support for financial services businesses.
As a trusted Sage partner since 1996, we’ve built a reputation for delivering expert guidance and support tailored to the unique needs of financial firms. Whether it’s optimising the software you use every day or solving complex IT challenges, our clients know they can rely on us to keep their businesses running smoothly.
Don’t let IT challenges hold you back.
IT Support for Financial Services: Frequently Asked Questions
As a trusted provider of IT support in Birmingham, we’re here to support local businesses and those in the surrounding area.
We’ve gone through some of the most common questions about our IT solutions for financial services below, but if you have more questions or need additional information, we’d love to hear from you.
What Is the role of information technology in the financial sector?
Information technology keeps everything running smoothly in the financial sector, from secure online transactions to managing complex financial data. It also supports innovations like digital payments, online banking, and advanced analytics, making financial services more efficient and accessible for financial institutions and their customers.
How can IT be used in finance?
IT is used in finance to simplify processes, improve communication, and make life easier for both businesses and customers. IT also helps keep sensitive data secure and improves customer relationships by making services more personalised. It’s all about using technology to stay ahead in a fast-moving industry.
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