IT Support Birmingham
EBS is your expert IT support in Birmingham and beyond. Whether you’re grappling with unforeseen IT challenges or aiming to enhance your business technology, our team is here to assist you. We take time to get to know your business and talk you through our processes. EBS, your experienced technology partner.

Supporting future plans
We build long lasting relationships with our customers to ensure the business systems we implement support their future plans
Our comprehensive IT support packages allow you to easily budget whilst remaining confident you are receiving the assistance and support that you need.
Our IT Solutions for Birmingham Businesses
Is your business considering upgrading your IT systems? Learn about the wide range of options on offer at EBS and make informed decisions about what you need.
















What sets EBS apart from other IT support providers in Birmingham?
EBS stands out as a trusted IT partner for Birmingham businesses due to its unique combination of tailored services, technical expertise, and commitment to building long-lasting client relationships. Here’s why EBS is the preferred choice:
Tailored solutions for every business

Proactive and comprehensive support

End-to-end IT expertise

Birmingham-based and locally focused
Proven track record
Support Packages
At EBS, we understand that every business has IT challenges, which is why we offer a variety of support packages designed to cater specifically to your requirements.
Our Fully Managed and Proactive support plan stands out by swiftly identifying and resolving issues, so they don’t impact your business operations. Additionally, our service tiers match your business demands:
- Remote
- Standard
- Managed
- Complete
Trust EBS to keep your IT infrastructure and systems running smoothly, allowing you to focus on what you do best.
Cloud Hosting and Infrastructure
EBS’s Cloud Hosting combines cost-effective, scalable hosting solutions with robust security, eliminating the need for substantial upfront hardware investment. Our UK-based data centre boasts comprehensive security measures, including biometric access and round-the-clock security staff, ensuring unparalleled data protection. Designed to evolve alongside your business, our infrastructure promises resilience and adaptability. Additionally, we offer hybrid cloud solutions, perfect for organisations with legacy applications. For firms without the necessity for a physical office, our cloud environment presents a more economical alternative, retaining all the advantages of traditional cloud hosting from our IT service desk. This strategy enables businesses to enjoy high performance and security, with significant cost savings.Cyber Security and Disaster Recovery
A recent Cyber Security Survey highlighted that 83% of businesses encounter phishing, while 63% face impersonation attacks. Implementing protective measures and educating your team can drastically lower these risks. At EBS, we offer Online Backup and Disaster Recovery solutions so you can feel confident in your cyber security. Our fully monitored cloud services negate the dangers of misplaced or stolen backup drives, encrypting all data during transfer and storage. Whether it’s a minor setback or a larger issue, our cyber security solutions ensure your business’s resilience against data corruption and allow for swift recovery and continuity.Collaborative Working with Birmingham Businesses
Our ethos is built on nurturing strong, collaborative relationships with businesses. We pride ourselves on our efficient service and our proactive involvement within the community, creating long-term solutions that are personal to each Birmingham business we work with.- Microsoft Teams: Facilitating seamless communication and collaboration, enabling businesses to stay connected, anytime and anywhere.
- Hosted Phone System (VoIP): Offering flexible, scalable telephone solutions that reduce costs and enhance communication efficiency.
- Virtual Private Network (VPN): Ensuring secure, remote access for your team, safeguarding data across any network.
- Power BI: Transforming data into actionable insights, empowering businesses to make informed decisions.
- SharePoint: Streamlining document management and collaboration, making it easier for teams to work together and share information effectively.
Comprehensive Managed IT Support for Businesses in Birmingham
At EBS, our managed IT services provide businesses in Birmingham with reliable, secure, and efficient IT solutions. As a trusted managed service provider, we’re here to support your operations and help drive business continuity and growth.Proactive Monitoring and Maintenance
Our managed IT support includes 24/7 monitoring and proactive maintenance to identify and resolve issues before they affect your business. From regular updates to patch management, we ensure your systems remain secure, up-to-date, and performing at their best.Reliable and Secure IT Systems
With our managed IT services in Birmingham, you can depend on your IT infrastructure. We provide:- Antivirus protection and firewall management to safeguard your systems.
- Web and email security to protect against phishing, malware, and spam.
- Automated backups to ensure critical data is always safe and recoverable.
Flexible Cloud solutions
As an experienced managed service provider, we offer tailored cloud solutions to suit your business needs. Whether you need hosting for specific applications like Sage or a complete migration to the cloud, our scalable services grow with your business. Find out more about EBS Cloud.Scalable IT support
Our managed IT support packages are designed to adapt to your business requirements. From remote troubleshooting to on-site support, we provide the flexibility you need to keep operations running smoothly while you focus on growth.Partner with EBS for managed IT services
Let EBS take care of your IT infrastructure so you can focus on running your business. With our trusted managed IT services in Birmingham, you’ll enjoy peace of mind and dependable support every step of the way.Hardware and Software Development
Our approach involves working closely with you to deploy innovative technologies that elevate operational efficiency, boost productivity, and allow you to reach your goals.
Hardware:
Custom-built PCs and servers designed to meet the specific performance and reliability needs of your business.
Network infrastructure solutions that ensure fast, secure, and reliable connectivity within your organisation.
Software:
Tailored software applications that streamline business processes, enhance customer engagement, and improve decision-making.
Development of bespoke systems integration solutions to optimise workflow and facilitate seamless communication across various software platforms.
By partnering with EBS, you gain a commitment to consistency, guaranteeing that your hardware and software solutions not only meet current demands but are also poised for future challenges.
Get in touch today to find out how we can help your business thrive.
Your Birmingham IT Support
At EBS, we specialise in delivering bespoke IT support solutions for Birmingham businesses. Our services encompass proactive monitoring, maintenance, and comprehensive management of your IT infrastructure, ensuring seamless and efficient operations.

Managed IT Support
All our fully managed support services are scalable allowing you to increase and decrease user count and/or device count as the business requires.

Cyber Security
We can help you protect your business-critical data with our Online Backup and Disaster Recovery (DR) solutions. We provide fully-monitored services that remove the risk of lost or stolen backup drives.

IT Consultancy
At EBS, we provide expert IT consultancy services to help you align your technology with your business goals. Our IT consultants work closely with you to understand your business needs and offer practical, cost-effective solutions that drive efficiency and growth.

Remote IT Support
We understand the demands of modern SMEs, where minimise downtime and maintaining seamless operations are critical. Our remote IT support solutions allow us to fix issues promptly, regardless of location, ensuring your team stays productive.

Outsourced IT Support
Our outsourced IT support focuses on your business goals, building strong relationships to deliver IT systems that meet current needs and align with future plans.

Cloud Computing
We get to know how your Birmingham business works before creating and managing the best cloud platform for you. If your company grows, your cloud computing can change too.

Small Business IT Support
We offer small business IT support that is both affordable and effective. Instead of hiring a full in-house IT department, our expert team provides the support you need without the added costs.

IT Audit Services
Our audits delve deep into your IT systems, uncovering inefficiencies, identifying risks, and highlighting opportunities to optimise workflows. Whether it’s to improve system performance, enhance data and security controls, or ensure compliance.
Why Work With Us?
Choosing EBS as your IT support company in Birmingham means partnering with a team that is committed to your success. Our expertise means we can address your specific needs.
From proactive managed IT professional services to innovative hardware and software development, we offer bespoke solutions that drive efficiency and growth. Our people are not just service providers. We’re loyal, responsive, and adaptive partners in your journey.
We proudly offer our services to businesses across the region, including Dudley, Solihull, West Bromwich, Sutton Coldfield, and Walsall.
With EBS, you benefit from reliability, expertise, and a personalised approach, making us the preferred choice for businesses looking to stay ahead and thrive.

Sectors We Partner With in Birmingham
EBS provides tailored IT Support Services designed to meet the unique needs of various industries, ensuring seamless operations, security, and efficiency across multiple sectors. Here are some of our tailored IT Support solutions for your industry.

IT Support For Manufacturers
Choosing EBS IT Support for Manufacturers means partnering with an expert team dedicated to the unique needs of the manufacturing industry.

IT Support For Financial Services
With decades of experience, EBS has become the go-to choice for IT support for financial services businesses.

IT Support For Accountants
Many accountancy firms think that the IT issues they face, constant disruptions, slow responses, or lack of tailored support, are normal. At EBS, we’re here to show you that they’re not.

IT Support For Law Firms
With decades of experience, EBS has become the trusted partner for IT support for law firms, ensuring secure, reliable, and efficient technology solutions tailored to legal professionals.
Tailored Solutions and Exceptional Service
At EBS, we aspire to be more than just your IT support provider. We aim to be an extension of your Birmingham business.
Our approach is to cut through the jargon, making technology accessible and understandable.
Our commitment to exceptional service is unmatched, with an expert team ready to be your support company in Birmingham and beyond.
We’re dedicated to building relationships with our clients.
By choosing EBS, you’re gaining a partner that takes time to understand your business and your needs.
We offer the benefits of remote support combined with on-site services. If your problem requires a visit from our field engineers, they will arrive at your place of business quickly to identify the cause of the problem and fix it. We work in partnership with you to understand your short and long-term business plans.
Dan Price, Technical Director Tweet
Meet the expert Birmingham IT team at EBS
Get to know the dedicated professionals behind EBS’s Birmingham based IT support. Our expert team combines technical know how with a personalised approach to ensure your IT systems are efficient, reliable, and tailored to your business needs.

























Your experienced IT support partners across Birmingham
What our Birmingham clients have to say
-
Mark ChapeUSN are a global brand with the European head office based in Birmingham, EBS are therefore ideally situated to support our national team. USN fully embrace a work from home policy which allows us to get the best people despite their location. Knowing EBS can bring on new starters, providing them with equipment, access to Office 365 & SharePoint (amongst other software) is paramount to the running of our business.Read more...
-
Claire WestwoodHaving worked with EBS for many years for our Sage 200 implementation and ongoing support, we have now migrated our Managed Services and IT Support to them. We are really pleased with the service we receive from them. The Team are always helpful, knowledgeable and approachable. The most recent project was moving to EBS Cloud, the transition was smooth and has been fundamental to our flexible working and ongoing business plans.Read more...
-
Paul InceExperienced team that are always willing to help and provide the right solutions. Very adaptable during the pandemic, offering great advice and responding quickly to a changing situation.Read more...
-
Victoria NicholsAlthough our procedures are relatively complex, EBS Consultants took the time to understand our business processes and full requirements. They had a good grasp on the “step by step” list of tasks in each scenario that needed to be carried out and at each stage; in preparation for Go live. Their knowledge and experience of industry standards and the software’s capabilities left us with confidence they could deliver a product and problem solve any minor issues as they arose. adapting to changes in our decisions throughout the test phase. The hand holding throughout; and the training for our staff was excellent, the procedures set out are now easily accomplished by all from shop floor up-to management level I would have no hesitation in recommending EBS Consultants for a stress-free install; we are now looking forward to a smooth transition on to our live data very shortly. Well done guys and thank youRead more...
-
Chris PrestonWe have been working with EBS since 2012 and they have been instrumental in helping us upgrade and modernise our systems. Through our close relationship with EBS they have understood the needs of our business and developed a roadmap for us to make significant improvements to our business operations.Read more...
-
David BodinEBS were flexible to allow us to meet all our deadlines. When there were challenges getting lines into the new building because of pandemic delays with Open Reach EBS put in a 4G temporary solution to allow the training and installation of Sage 200 to take place. The project was very well run by the whole EBS team. EBS spotted the challenges around Sage 50 and could see how its limitations might hinder our companies growth plans. We were happy with Sage so they recommended Sage 200 with Manufacturing to ensure we had the tools and systems in place for our future.Read more...
-
Richard BrownThe HaTS department have been excellent since my time at Agriline Products Ltd. We are a fast moving company who literally cannot afford for our systems to be down for 10 minutes. If they were, then orders would stop coming in via phone and website, and our warehouse would lose time to get orders out the door. When you can be dispatching up to 500 orders per day, then every minute counts. The Hardware department have ensured we can maintain our critical same day despatch policy, all thanks to the Pro-Active support package.Read more...
-
Darryl Spencer-HicksSince our first dealings with EBS we have always received outstanding support with hardware and software which other companies fail to provide. EBS is a go to company for any business that wants to invest in growing their own business rather than worrying about their I.T. infrastructure. Dealing with EBS ensures there is a no blame game between software or hardware companies as they deal with it all from the moment you pick the phone up to them, there are not many companies out there today that provide this service. When we originally went with EBS it was with this in mind and the service received has been impeccable. They are a very versatile and dynamic business and not just there to sell but to advise on streamlining our processes and offer the best solutions to an ever-changing company. This is a company that employs knowledge and with this they give excellent advice on all the products and services they provide. This is why after 26 years we still remain a loyal customer as they have proved to be a loyal supplier. EBS to NERO is a “One stop I.T. company”Read more...
-
Amy Dyer
EBS have been great in developing our system, and making us feel much more secure in terms of our IT landscape, from many system efficiencies they have helped us implement to hardware improvements which have sped up our systems allowing our staff to use their time more wisely. The regular catch ups we have really make us feel like we are a valued customer and that we are in safe hands as there has always been progress.
Read more... -
Jessica Tarr
It's been a pleasure working with EBS. I only have positive things to feedback. From start to finish, your communication has been phenomenal. Thanks to all of your hard work, the upgrade of both Sage and SICON was an absolute breeze and completely stress-free.
Read more...
Case Study: Agriline Products
At EBS, we had the opportunity to partner with Agriline Products, a leading supplier of tractor parts based in the West Midlands, to help them enhance their technology and maintain high levels of customer service. Without an internal IT department, Agriline chose us to modernise their telephony system. We implemented a tailored Voice over IP (VoIP) solution in collaboration with Zen Internet, ensuring it was perfectly suited to their needs.
This forward-thinking decision proved invaluable during the COVID-19 pandemic, enabling Agriline’s customer service to operate seamlessly through lockdowns and outperform competitors. The results were extraordinary:
- 40% sales increase during the first lockdown.
- Additional 30% boost in sales during the second lockdown.
- Job security ensured for all employees.
- Record-breaking year for the company
IT Support Birmingham:
Frequently Asked Questions
Here are the questions people want answered about IT support in Birmingham.
What does IT support do?
IT support involves a comprehensive range of services designed to ensure your business benefits from technology which operates smoothly and efficiently. This includes troubleshooting and resolving hardware and software issues, providing cyber security measures to protect against threats, managing network infrastructure, and offering guidance on technology best practices. Our IT support services also play a key role in system updates, backups, and disaster recovery planning to minimise downtime and data loss.
Why do I need a support provider?
Having an experienced IT support partner like EBS is essential for businesses of all sizes in Birmingham, ensuring technology serves as a springboard for success rather than a hurdle. We provide professionals dedicated to proactive maintenance services, and swift problem resolution. Our support extends beyond fixing issues. We strategise with you to use technology for growth, efficiency, and competitive advantage.
What's Included in Our Managed IT Support Services in Birmingham?
Our fully managed IT services in Birmingham encompasses a range of cutting-edge solutions to keep your business technology running seamlessly. We provide regular maintenance and updates, cyber security defence strategies, and data backup and recovery planning. Additionally, our service covers user support and troubleshooting, alongside IT strategy and consulting to align your technology with business goals. With EBS, you gain peace of mind knowing your IT systems and infrastructure will help with driving your business forward.
How do I choose the right IT support provider in Birmingham?
To choose the right IT support provider in Birmingham, ensure they offer responsive service teams, flexible solutions, and up-to-date hardware expertise. Look for providers with regular reviews, remote support, network and server services, advanced cyber security, and cloud solutions including migration tailored for businesses of all sizes. If your current provider doesn’t meet these needs, speak to EBS. Your dedicated account manager will make switching easy, book a meeting today to experience tailored IT support that empowers your business to thrive.
Contact Us
For more information about IT Support Birmingham or any of your IT or software needs, please get in touch with our experienced and friendly team, who will be happy to assist you with your next steps.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A tailored and personal approach to IT.
Request a call back
Customer Portal
Get quick access and updates from the support teams via our very own secure customer portal