IT Support Solihull
Whether it’s troubleshooting an issue or implementing the latest technology, our IT support for Solihull businesses at EBS ensures that your IT is working for you, not against you. Get in Touch
Supporting your business growth
We’re here to support your future plans, providing scalable solutions that evolve with your business.
Posted on 29th September 2024
What Does Our IT Support In Solihull Include?
Our approach to IT support services is customer-focused and solution-oriented, ensuring that your technology infrastructure is reliable, secure, and always up-to-date.
Cloud Hosting
What sets cloud hosting apart is its scalability and cost-effectiveness.
Instead of facing large, unpredictable IT expenses, you can manage your costs with a straightforward monthly fee that includes hosting, support, and maintenance. As your business grows, your cloud infrastructure can easily expand with it, without the need for disruptive hardware upgrades or downtime.
Our expert team takes care of all the technical aspects, from monitoring backups to installing the latest security patches.
You can securely access your systems from anywhere—whether at home, in the office, or on the go—making your work environment as flexible as you need it to be.
Cyber Security & Disaster Recovery
By staying ahead of potential threats and responding quickly to any issues, we ensure that your business remains secure and resilient to cyber threats.
Here’s a brief overview of what our cyber security measures include.
- Cyber Essentials Plus Certification:
We’ll guide you through getting Cyber Essentials Plus, giving your customers full confidence in how you handle their data. - System Monitoring:
Our team actively monitors your systems, using award-winning firewalls to guard against potential attacks before they become problems. - Mail & Web Filtering:
We use cutting-edge mail and web filtering to block threats at the source, keeping your data safe. - Antivirus Protection:
Our advanced antivirus solutions catch new and emerging threats as they come up, so your cyber security measures are never outdated. - Disaster Recovery:
With options for both granular and full restores, you can rest assured that your data is easily recoverable whenever needed.
Hardware For Your Business Needs
No more WiFi networks that only seem to work when they want to – our custom made networks keep you online every day.
Further to this, we work with market leading brands to get you the technology you need–whether that’s laptops at an affordable price or a powerful workstation. This can all come fully configured, so that you’re not left having to do more than you need to.
We also install fully scalable servers to support your business’s expansion and take away the (often expensive) need to switch to a new server.
Collaborative Working
Working together should be easy. Here’s how we make that happen:
Microsoft Teams:
We integrate Microsoft Teams into your workflow, enabling your team to communicate effortlessly, share files, and work together in real-time, no matter where they are.(VoIP):
Our VoIP services ensure that everyone can stay connected with clear and reliable voice calls.Virtual Private Network (VPN):
With our VPN services, your staff can securely work from anywhere, whether at home or in a local café. Stay compliant with The Data Protection Act without the hassle.SharePoint and Power BI:
We help you manage documents with SharePoint and make smart decisions with Power BI, giving your team the tools to work together smoothly and make informed choices.
Customer Portal For Accessible Support
When you hire an IT support company, you should first and foremost be getting that support! Our team respond on time and with accuracy, so that you’re not left waiting with an issue. We keep you updated with our customer portal, where you can quickly see the progress of any of your support tickets and make any new ones, whenever you need to.
It’s fully secure, so you can trust that it won’t be accessed by anyone other than us and your team.
Remote & On Site Solihull Business IT Services
Experience the flexibility and convenience of Solihull IT services designed to fit your business’s unique needs.
Our range of packages means you can choose exactly what works for you. If you’re after a more affordable option, our remote support package offers expert assistance without the overhead costs of an in-house team.
Our Standard Package combines the convenience of remote assistance with the reassurance of on-site visits whenever necessary, giving you the best of both worlds. For fully comprehensive services, our managed Solihull IT support is available with quarterly meetings and even more in our Managed and Complete Support packages.
Why Choose EBS IT Services In Solihull
Choosing EBS means choosing a partner who is as invested in your success as you are. We’re here to ensure that your IT systems not only meet today’s demands but are also prepared for tomorrow’s challenges
Our team can work closely with you to create custom solutions that fit your exact needs, whether it’s a new application, a custom web portal, or an integration with your existing systems.
From developing mobile apps to enhancing Sage systems, we use the latest technologies to build software that helps your business operations grow.
Benefits Of Our Managed IT Support In Solihull
What are the benefits of working with our IT professionals?
Microsoft and Sage Partners
Paperless System
By storing documents electronically, you reduce paper use, saving money and making sharing information as easy as clicking a button.
Improved Customer Satisfaction
A well-implemented CRM (Customer Relationship Management) system empowers business owners with improved visibility and knowledge of customer activities. This leads to higher customer retention, as all customer-related processes, from sales to service, are recorded and managed effectively.
Google rating
98% CSAT Score
Trusted by over 2000 users
IT Support Solihull: Frequently Asked Questions
We’ve answered your questions on our Solihull IT Support services below.
How do I choose an IT support company?
Choosing the right IT support company involves evaluating their experience, certifications, and customer-focused approach. Look for a company that offers tailored solutions, understands your industry, and provides proactive on site support. It’s essential to choose a partner that is reliable, trustworthy, cost effective and has a proven track record of helping many businesses like yours succeed.
Learn more here: IT Support And Services
Are your IT professionals certified?
Yes, our IT professionals are fully certified. We ensure that our team is always up-to-date with the latest industry standards and technologies, giving you the confidence that your IT needs are in expert hands. With EBS, you can trust that your business is supported by skilled and knowledgeable professionals. Talk to Us!
Contact us
For more information about any of your IT or software needs, please get in touch with our experienced and friendly team who will be able to assist you in your next steps.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A tailored and personal approach to IT.
Request a call back
Customer Portal
Get quick access and updates from the support teams via our very own secure customer portal