Remote IT Support Services
In an increasingly connected world, remote IT support services are no longer a luxury but a necessity for modern businesses. With teams often working across multiple locations or from home, the ability to access expert IT assistance quickly and effortlessly is critical. At EBS, we provide secure and reliable remote support: remote IT designed to keep your business agile and productive.

The Support Company for Your Remote Workforce
Enabling remote troubleshooting ensures minimal downtime, immediate troubleshooting, and consistent system performance—no matter where your team operates. It’s time you found an IT support service company that moves with the times. That’s where we come in.
By reducing the need for on-site visits, our remote IT support services offers efficiency, cost-effectiveness, and peace of mind. It’s an indispensable service that a modern business can’t go without.
















Key Features of Our Remote Solutions
Here are the key features which set our remote IT support apart.
Remote Access Technology
Secure Remote Connections: Our dedicated team uses advanced tools to safely access your systems and fix issues in real time, eliminating the need for most on-site visits.
Fast Problem Resolution: Diagnose and prevent problems to reduce downtime and keep your business running smoothly.
Proactive Monitoring: We provide network security and actively monitor your IT infrastructure, ensuring potential problems are identified and addressed before they impact operations.
Customer Portal and Ticket System: Track your support requests easily via our intuitive portal, keeping you informed every step of the way.
Comprehensive Support: Our flexible support solutions mean our knowledgeable team is always on hand to provide reliable assistance and updates whenever you need them.
Quick and Efficient Response
Every business is unique, and we believe your remote IT support services should reflect that. At EBS, we tailor our support services remote to suit the distinct needs of your business, understanding that differences in size, industry, and operations can impact the support service required.
- Industry-Specific Tools: A manufacturing business may rely on specialised software that requires targeted remote IT support.
- Team Size: Larger teams often need a combination of in-house team support and remote support services for quicker issue resolution.
- Work Environments: Hybrid teams require secure remote monitoring to ensure productivity and network security.
Regardless of these differences, we’re committed to responsive IT solutions that align with your business needs. We’re here to ensure your systems work as efficiently as your operations demand, combining remote IT support services with on-site support for businesses near our Birmingham office.
Multi-Device Support
Mobile devices are often more susceptible to data breaches, making remote troubleshooting and robust network security essential for protecting customers and sensitive business information. Our solutions are designed to manage and optimise your IT environment, including desktops, laptops, and mobile devices.
We ensure that all devices are secure, regularly updated, and performing at their best. Whether you’re using standard office equipment or industry-specific hardware, our support tailored services meet your needs.
Secure Communication Channels
With EBS, you can trust that your business communications remain private and secure, allowing you to focus on growth without worrying about vulnerabilities.
What Makes Communication Channels Secure:
- End-to-End Encryption: Ensures that data is encrypted during transmission and can only be accessed by authorised recipients.
- Two-Factor Authentication: Adds an extra layer of security by requiring identity verification beyond just a password.
- Regular Security Updates: Keeps systems protected from evolving cyber threats with up-to-date software and protocols.
- Firewall Protection: Acts as a barrier against unauthorised access to your communication systems.
- Access Controls: Limits communication channel access to approved users only.
- Data Integrity Checks: Ensures that transmitted data is not altered during transfer.
Integrated Diagnostic and Repair Tools
Your IT environment is in capable hands, backed by cutting-edge technology and a dedicated team. Here’s how the process works:
Secure Remote Connection: We establish a secure remote monitoring to your systems using industry-approved tools.
System Scan: Our diagnostic tools perform a thorough scan to identify potential issues.
Issue Analysis: Our service desk technicians review the results and pinpoint the root cause of the IT-related issues.
Immediate Resolution: Repairs or updates are applied promptly to resolve the issue.
Follow-Up Monitoring: We ensure your systems are functioning optimally post-repair, preventing future disruptions.
Why Do We Provide Remote Support?
We understand the demands of modern SMEs, where minimise downtime and maintaining seamless operations are critical. Our remote IT support solutions allow us to fix issues promptly, regardless of location, ensuring your team stays productive.
By reducing the need for on-site visits, we help you save time and resources while continuing to deliver exceptional service. With secure access and expert technicians, we deliver proactive solutions tailored to your business, keeping operating systems and your IT infrastructure running smoothly and securely.

Managed IT Support
All our fully managed support services are scalable allowing you to increase and decrease user count and/or device count as the business requires.

Cyber Security
We can help you protect your business-critical data with our Online Backup and Disaster Recovery (DR) solutions. We provide fully-monitored services that remove the risk of lost or stolen backup drives.

Outsourced IT Support
Our outsourced IT support focuses on your business goals, building strong relationships to deliver IT systems that meet current needs and align with future plans.

Cloud Computing
We get to know how your business works before creating and managing the best cloud platform for you. If your company grows, your cloud computing can change too.
Ensure reliable IT for Better Patient Care
The Right Approach For You
Our flexible support packages grow with your business, ensuring your IT infrastructure remains seamless and secure as you expand.
If you’re considering remote IT support, ask yourself:
Do we need fast, reliable IT support tailored resolution without delays for on-site visits?
Can our in-house team handle all IT-related issues, or do we need expert remote IT support services?
Would proactive remote monitoring and management of our systems improve efficiency?
How important is having secure, remote troubleshooting access to experienced technicians?
You’ll have direct access to our highly-skilled team via phone or email, ready to resolve your technical issues even remotely. For complex challenges, our field engineers are available for on-site IT support service, partnering with you to align IT solutions with your business strategy and ensure ongoing success.
Meet The Expert IT Team At EBS
Get to know the dedicated professionals behind EBS’s IT support. Our expert team combines technical know how with a personalised approach to ensure your IT systems are efficient, reliable, and tailored to your business needs.

























Your experienced IT support partners
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Mark ChapeUSN are a global brand with the European head office based in Birmingham, EBS are therefore ideally situated to support our national team. USN fully embrace a work from home policy which allows us to get the best people despite their location. Knowing EBS can bring on new starters, providing them with equipment, access to Office 365 & SharePoint (amongst other software) is paramount to the running of our business.Read more...
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Claire WestwoodHaving worked with EBS for many years for our Sage 200 implementation and ongoing support, we have now migrated our Managed Services and IT Support to them. We are really pleased with the service we receive from them. The Team are always helpful, knowledgeable and approachable. The most recent project was moving to EBS Cloud, the transition was smooth and has been fundamental to our flexible working and ongoing business plans.Read more...
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Paul InceExperienced team that are always willing to help and provide the right solutions. Very adaptable during the pandemic, offering great advice and responding quickly to a changing situation.Read more...
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Victoria NicholsAlthough our procedures are relatively complex, EBS Consultants took the time to understand our business processes and full requirements. They had a good grasp on the “step by step” list of tasks in each scenario that needed to be carried out and at each stage; in preparation for Go live. Their knowledge and experience of industry standards and the software’s capabilities left us with confidence they could deliver a product and problem solve any minor issues as they arose. adapting to changes in our decisions throughout the test phase. The hand holding throughout; and the training for our staff was excellent, the procedures set out are now easily accomplished by all from shop floor up-to management level I would have no hesitation in recommending EBS Consultants for a stress-free install; we are now looking forward to a smooth transition on to our live data very shortly. Well done guys and thank youRead more...
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Chris PrestonWe have been working with EBS since 2012 and they have been instrumental in helping us upgrade and modernise our systems. Through our close relationship with EBS they have understood the needs of our business and developed a roadmap for us to make significant improvements to our business operations.Read more...
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David BodinEBS were flexible to allow us to meet all our deadlines. When there were challenges getting lines into the new building because of pandemic delays with Open Reach EBS put in a 4G temporary solution to allow the training and installation of Sage 200 to take place. The project was very well run by the whole EBS team. EBS spotted the challenges around Sage 50 and could see how its limitations might hinder our companies growth plans. We were happy with Sage so they recommended Sage 200 with Manufacturing to ensure we had the tools and systems in place for our future.Read more...
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Richard BrownThe HaTS department have been excellent since my time at Agriline Products Ltd. We are a fast moving company who literally cannot afford for our systems to be down for 10 minutes. If they were, then orders would stop coming in via phone and website, and our warehouse would lose time to get orders out the door. When you can be dispatching up to 500 orders per day, then every minute counts. The Hardware department have ensured we can maintain our critical same day despatch policy, all thanks to the Pro-Active support package.Read more...
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Darryl Spencer-HicksSince our first dealings with EBS we have always received outstanding support with hardware and software which other companies fail to provide. EBS is a go to company for any business that wants to invest in growing their own business rather than worrying about their I.T. infrastructure. Dealing with EBS ensures there is a no blame game between software or hardware companies as they deal with it all from the moment you pick the phone up to them, there are not many companies out there today that provide this service. When we originally went with EBS it was with this in mind and the service received has been impeccable. They are a very versatile and dynamic business and not just there to sell but to advise on streamlining our processes and offer the best solutions to an ever-changing company. This is a company that employs knowledge and with this they give excellent advice on all the products and services they provide. This is why after 26 years we still remain a loyal customer as they have proved to be a loyal supplier. EBS to NERO is a “One stop I.T. company”Read more...
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Amy Dyer
EBS have been great in developing our system, and making us feel much more secure in terms of our IT landscape, from many system efficiencies they have helped us implement to hardware improvements which have sped up our systems allowing our staff to use their time more wisely. The regular catch ups we have really make us feel like we are a valued customer and that we are in safe hands as there has always been progress.
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Jessica Tarr
It's been a pleasure working with EBS. I only have positive things to feedback. From start to finish, your communication has been phenomenal. Thanks to all of your hard work, the upgrade of both Sage and SICON was an absolute breeze and completely stress-free.
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Remote IT Support: Frequently Asked Questions
Got questions about how we go about providing remote support tools and services? We’ve got answers!
What Does A Remote IT Specialist Do?
A remote IT specialist provides expert technical support to resolve IT issues, maintain systems, and enhance security without the need for on-site visits. They use secure remote tools to troubleshoot, monitor, and optimise your IT infrastructure, ensuring your business runs smoothly and efficiently while minimising downtime.
Can You Fix Any IT Issue Remotely?
No, not all IT issues can be resolved remotely. While most software-related problems and system troubleshooting can be handled online, hardware failures or network infrastructure technical issues arise that may require on-site assistance. At EBS, we provide swift remote solutions and, when necessary, arrange on-site support to ensure comprehensive issue resolution.
What Happens If My IT Issue Can't Be Fixed Remotely?
If your IT issue cannot be resolved remotely, we’ll arrange for one of our expert field engineers to visit your site promptly. Our team works seamlessly to diagnose and fix the problem on-site, ensuring minimal disruption to your business and providing you with a complete, reliable solution.
Can Remote IT Support Handle System Updates and Maintenance?
Absolutely. Our team manages regular system updates, patches, and preventative maintenance remotely to keep your IT infrastructure running at peak performance and secure against emerging vulnerabilities.
Contact Us
For more information on how our remote IT support services can benefit your business, get in touch with our expert team. We’ll collaborate with you to find the right technology solutions that align with your goals and help you stay ahead of the competition.
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A personalised approach to Remote IT Support Services
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Customer Portal
Get quick access and updates from the support teams via our very own secure customer portal