Let's discuss which outsourced IT support package best suits your business needs.
Posted on 19th November 2024
Driving Ongoing Success
Supporting your business goals is at the core of our outsourced IT support. We develop strong relationships with our clients, ensuring that the IT systems we implement are designed to meet your current needs and align with your future plans. For businesses in the Midlands, we offer tailored IT support to help drive success through reliable and scalable solutions.
Our experienced professionals are committed to providing solutions that grow alongside your company, helping you achieve operational efficiency while maintaining flexibility as your business evolves.
Explore Our Outsourced IT Support Solutions
Considering an IT upgrade? Discover the wide range of outsourced IT support solutions available from EBS.
What is Outsourced IT Support?
Custom Support Packages
Proactive Monitoring & Issue Resolution
Scalable Cloud Hosting Solutions
Complete Cyber Security Services
A Dedicated IT Partner for Your Business
What is Outsourced IT Support?
What is Outsourced IT Support?
Outsourced IT support allows businesses to access expert IT services without needing an in-house team.
By partnering with a dedicated external provider, companies can manage their IT infrastructure, technical support, and cyber security services more efficiently.
Reducing Costs and Improving Efficiency
This approach reduces operating costs and ensures businesses gain access to the latest technology without high investment in internal resources.
Flexible and Scalable Solutions
Outsourcing offers flexibility, allowing businesses to scale support as needed. From proactive monitoring to full management of IT systems, it ensures smooth operations with rapid issue resolution and expert guidance.
Custom Support Packages
Custom Support Packages
At EBS, we understand that every business has unique IT needs. We offer IT support packages designed to meet your business needs, helping you make informed decisions about the right level of support for your organisation.
Whether you need remote support or a fully managed solution, our packages are flexible, cost-effective, and scalable.
Our packages include:
- Remote support for businesses that require external assistance without onsite visits.
- Managed services with ongoing proactive monitoring and issue resolution.
- Fully managed IT service to cover all aspects of your IT systems and infrastructure.
Proactive Monitoring & Issue Resolution
Proactive Monitoring & Issue Resolution
Our outsourced IT support goes beyond fixing issues. We provide proactive monitoring to detect potential problems before they impact your business operations.
Quick Issue Detection and Resolution
By continuously monitoring your systems, we quickly identify and resolve problems, ensuring that your business runs efficiently without interruptions.
Dedicated Support for Your IT Infrastructure
With swift issue resolution and dedicated account management, we keep your IT infrastructure in top condition, minimising downtime and allowing your team to focus on key business objectives.
Scalable Cloud Hosting Solutions
Scalable Cloud Hosting Solutions
Outsourcing your cloud hosting and IT infrastructure with EBS provides a flexible, cost-effective solution that grows with your business.
By using cloud technology, you can reduce the need for expensive hardware and enjoy enhanced performance without the upfront costs.
Key benefits include:
Scalability to adjust resources as your business expands.
Enhanced data security and disaster recovery measures.
Reduced operating costs by eliminating the need for in-house infrastructure.
Our cloud hosting tailored solutions ensure your business remains agile and secure, with expert support at every step.
Complete Cyber Security Services
Complete Cyber Security Services
Protecting your business from online threats is a core part of our outsourced IT support.
At EBS, we provide extensive cyber security services that help prevent attacks like phishing and malware, keeping your systems secure.
Key Cyber Security Features
Data security with encryption during transfers and storage.
Firewall protection to guard against unwanted intrusions.
Managed antivirus to protect against both known and emerging threats.
Patch management to keep your systems up to date and secure.
Disaster Recovery Solutions
We ensure swift recovery in the event of data loss, minimising downtime and protecting your valuable digital assets to maintain your business operations.
Mail and Web Filtering
Our managed mail filtering and web filtering services provide advanced protection against email-borne threats and malicious web content, reducing the risk of attacks and ensuring a safe digital environment for your business.
A Dedicated IT Partner for Your Business
A Dedicated IT Partner for Your Business
At EBS, we believe in building strong, lasting relationships with the businesses we support.
By working closely with you, we ensure your IT systems align with your long-term business objectives and support smooth operations.
Supporting Your Business Growth
Our outsourced IT support offers more than just technical assistance; it provides a partnership aimed at enhancing your operational efficiency. With a dedicated account manager, you’ll have consistent communication and support to meet your business goals.
Let’s explore which outsourced IT support package will best meet your business needs
Expert outsourced IT support tailored for your business needs.
At EBS, we are experts in outsourced IT support, providing tailored solutions to help businesses streamline their IT operations. Our services include proactive monitoring, maintenance, and full management of your IT infrastructure, ensuring efficiency, reliability, and seamless business continuity.
Managed IT Support
All our fully managed support services are scalable allowing you to increase and decrease user count and/or device count as the business requires.
Cyber Security
We can help you protect your business-critical data with our Online Backup and Disaster Recovery (DR) solutions. We provide fully-monitored services that remove the risk of lost or stolen backup drives.
IT Consultancy
At EBS, we provide expert IT consultancy services to help you align your technology with your business goals. Our IT consultants work closely with you to understand your business needs and offer practical, cost-effective solutions that drive efficiency and growth.
Remote IT Support
We understand the demands of modern SMEs, where minimise downtime and maintaining seamless operations are critical. Our remote IT support solutions allow us to fix issues promptly, regardless of location, ensuring your team stays productive.
Outsourced IT Support
Our outsourced IT support focuses on your business goals, building strong relationships to deliver IT systems that meet current needs and align with future plans.
Cloud Computing
We get to know how your Birmingham business works before creating and managing the best cloud platform for you. If your company grows, your cloud computing can change too.
Small Business IT Support
We offer small business IT support that is both affordable and effective. Instead of hiring a full in-house IT department, our expert team provides the support you need without the added costs.
IT Audit Services
Our audits delve deep into your IT systems, uncovering inefficiencies, identifying risks, and highlighting opportunities to optimise workflows. Whether it’s to improve system performance, enhance data and security controls, or ensure compliance.
Why Choose EBS for Outsourced IT Support?
Choosing EBS means partnering with a team that offers expert IT solutions designed to adapt to your business needs.
We provide cost-effective IT support services, including cloud hosting, cyber security, and hardware solutions from trusted brands like Microsoft and HP, ensuring your systems are always up-to-date.
With our focus on proactive monitoring and data protection, you can trust us to keep your business secure and running efficiently.
We prioritise delivering exceptional service, backed by our decades of experience and industry expertise.
What our clients have to say
Bespoke Outsourced IT Support and Unmatched Service
At EBS, we aim to be more than just an outsourced IT support provider. We strive to integrate perfectly into your business operations, delivering support that aligns with your unique needs.
We simplify IT for you, offering clear, jargon-free advice, ensuring you always understand your IT systems and solutions.
Our expert team is committed to delivering exceptional service, providing proactive and responsive support every step of the way.
We worked closely with Agriline Products to implement a new Voice over IP (VoIP) telephony system, designed for their business needs. By transitioning to this advanced system, Agriline was able to maintain high levels of customer service during the COVID-19 lockdown, ensuring their operations continued smoothly.
“The decision to move to a new phone system was the difference between us potentially laying people off and the reality of us having a record-breaking year.”
Richard Brown, Operations Director, Agriline Products
Outsourced IT Support: Frequently Asked Questions
Here are the common questions businesses ask about outsourced IT support and how it can benefit them. Whether you’re curious about how it works, its cost-effectiveness, or the impact on your existing team, we’ve got the answers you need.
What is outsourced IT support, and how does it work?
Outsourced IT support involves hiring an external provider to manage your IT systems. This covers everything from troubleshooting to ongoing maintenance and monitoring. Instead of building an internal team, businesses rely on experts to handle their IT needs remotely or through on-site visits.
By outsourcing, companies can access specialised services such as cyber security, proactive monitoring, and technical support, all while controlling operating costs and avoiding significant investments in staff or infrastructure.
What are the key benefits of outsourcing IT?
Outsourcing IT provides several benefits, including reducing operating costs and improving access to the latest technology. It allows businesses to focus on their core activities while leaving IT management in the hands of experienced professionals.
This approach ensures proactive monitoring, fast issue resolution, and expert guidance, helping companies maintain operational efficiency without the burden of building an internal team.
How does outsourcing impact in-house IT teams?
For companies with internal IT teams, outsourcing offers additional support rather than replacing them. It can relieve the in-house team of routine tasks like technical support and monitoring, allowing them to focus on more strategic projects.
Outsourcing also provides access to a wider pool of expertise and resources, enhancing the capabilities of your existing IT team and enabling better management of complex issues.
Can outsourcing IT support reduce costs?
Yes, outsourcing IT support is highly cost-effective as it eliminates the need for investing in full-time IT staff and hardware. Businesses only pay for the services they need, reducing unnecessary overheads.
With outsourced IT support, companies can optimise their operations, reduce downtime, and improve efficiency, all while keeping their operating costs under control.
How does outsourced IT support enhance cyber security?
Outsourced IT providers typically offer specialised cyber security services that protect businesses from online threats like malware, phishing, and data breaches. They implement the latest security protocols to protect your systems.
In addition, outsourcing includes disaster recovery solutions, ensuring quick recovery from any incidents and keeping your data secure. This proactive approach significantly reduces the risk of costly security issues.
Contact us
For more information about how Outsourced IT support can benefit your business, get in touch with our experienced and approachable team. We’re here to guide you through the next steps and help you find the right IT solutions to suit your specific needs.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A personalised and focused approach to IT support.
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