IT Support Walsall

Fast Responses With Our Customer Portal

Our Customer Portal allows us to stay on top of your IT needs at all times. It’s simple to use and available 24/7, so you can log and track support tickets whenever is convenient for you – no more waiting on busy phone lines. We’ve designed it to make sure your concerns are addressed quickly, so you can get back to running your business without unnecessary delays.

Our portal is safeguarded from unauthorised access, ensuring that only you and our trusted support team can view your tickets and updates.

Cyber Security Monitoring & Response

 Cyber threats are constantly evolving, and without protection, your business could be vulnerable to attacks. Here’s just a few ways that we prevent this:

• Cyber Essentials Plus Certification: 
  We help you achieve the Government’s Cyber Essentials Plus certification, so that your team has the confidence to identify any attempted cyber attacks.
• Proactive System Monitoring:
  Our team catches any potential vulnerabilities early so they can be addressed before they become major problems.
• Threat Prevention: 
  We protect your network with cutting-edge firewalls and web filtering, blocking unauthorised access.
• Antivirus & System Updates:
  We ensure your systems are always up to date with the latest patches and antivirus software.
• Secure Data Backup and Recovery:
  Your data is always safe with us. We provide fully monitored backup solutions with encrypted storage and quick restoration options.

Hardware & Software 

Our team will work with you to identify the best hardware for your business, whether you need general office equipment, specialised machinery, or a complete network overhaul. We only recommend trusted brands, ensuring you receive products that are reliable and built to last.

If you’ve ever found that off-the-shelf software doesn’t quite meet your needs, we’re here to help. Our skilled team can create custom software that both fills in the gaps and opens up new opportunities, whether for Microsoft, Sage, or a completely bespoke solution.

Cloud Hosting for Remote Working

By moving to the cloud, you can significantly reduce the high upfront costs associated with purchasing and maintaining hardware.

Instead, you pay a budget-friendly monthly fee that covers hosting, support, and maintenance, making it easier to manage your IT expenses while still accessing advanced hosting capabilities.

Our cloud hosting solutions are also built with scalability in mind. As your business grows, our infrastructure adapts to your needs with minimal downtime, keeping your services running as smoothly as possible day-to-day. 

The best part: your systems are accessible from anywhere with full security, accommodating remote workers and giving you the flexibility to work from wherever you need to.

Advanced Collaboration Features

At EBS, we provide tools that make teamwork effortless, no matter where your team is.

• Microsoft Teams: 
  Stay connected with chat, calls, and file sharing in one place. Collaborate on documents in real-time and easily get onto meetings, reducing email clutter.

• (VoIP): 
  Make and receive calls through your internet connection with our cost-effective VoIP system. Enjoy advanced features like call recording and easy scalability.

• Virtual Private Network (VPN): 
  Securely access business systems from anywhere with our VPN services, ensuring your data is protected and compliant with The Data Protection Act.

• Power BI & SharePoint: 
  Power BI helps you turn data into actionable insights with custom dashboards and real-time analysis, while SharePoint centralises your business documents.

Packages To Suit Any Budget

Every business has different needs, and our packages are designed to reflect this.

Our cost-effective Remote Support package is ideal for smaller businesses, providing quick issue resolution, whilst Standard Support adds on-site visits as and when you need them. 

As a Walsall managed service provider, we also offer regular strategy reviews in our Managed Support package, as well as third-party management – perfect for future-focused businesses.

Our Complete Support package offers the highest level of security, including antivirus, vulnerability checks, and employee training, ensuring complete peace of mind.