IT Support Dudley
Looking for reliable IT support in Dudley? Whether you’re dealing with frequent downtime, outdated technology, or stubborn IT issues, we provide tailored solutions and bespoke packages to meet your needs. At EBS, we deliver exceptional service that ensures your technology remains up to date and your business thrives. With over 40 years of experience, we don’t just fix problems, we proactively manage your systems to prevent them.

Trusted by Over 2000 Users
With over 2,000 users depending on our services, EBS has built a reputation as a trusted partner for local businesses across various industries.
Our 98% customer satisfaction score highlights our dedication to boosting productivity and delivering IT support that goes above and beyond.
Dudley IT Services
Find out how we support Dudley businesses with disaster recovery services, cyber security, and tailored support solutions.
Responsive IT Services in Dudley
We understand how frustrating it is to work with IT providers who leave you waiting for solutions when problems arise. Slow response times, unresolved issues, and vague updates can bring your business to a halt.
At EBS, we prioritise your IT concerns, ensuring that every issue is met with a quick, professional response. Our experienced team gets to the root of the problem, delivering thorough fixes to prevent repeat disruptions.
Reaching Your Business Goals
Outdated tech shouldn’t stand in the way of your success. At EBS, we provide tailored solutions, reliable, high-quality business hardware solutions designed to help your business grow. From powerful servers to fast, modern laptops, we’ll equip your team with the tools they need to stay productive and thrive.
Need secure storage or a solid internet connection to keep things running smoothly? We’ve got you covered. With the right hardware in place, you can focus on what really matters—taking your business to the next level.
Managed IT Support in Dudley
At EBS, we offer a range of support solutions and business IT support packages designed to meet the needs of businesses of all sizes. Whether you’re looking for fully managed IT services or extra assistance through remote support, we’ve got an option that works for you.
- Remote Support: Perfect for smaller businesses or those with an internal IT team, Remote Support provides expert assistance when you need it. You’ll have access to support via phone or email and an interactive portal to track and manage tickets.
- Standard Support: For businesses needing a bit more, Standard Support combines the benefits of Remote Support with on-site assistance and proactive manages, so that we can resolve problems before they disrupt your operations.
- Managed IT Support: A proactive, stress-free approach to managing your technology, ensuring your systems stay up to date of the curve. With frequent progress reviews and solutions designed around your goals, we make IT support a concrete part of your business growth strategy.
- Complete Support: Our most comprehensive option, Complete Support, includes all the features of our fully managed IT services with added layers of cyber security like antivirus protection and regular vulnerability checks.
Advanced Cyber Security Services
According to the Cyber Breaches Survey, approximately 312,000 businesses and 27,000 registered charities fell victim to at least one cyber crime in 2024.
Here’s how our cyber security services prevent the same from happening to your business.
- Network Protection
We’ll keep your systems safe with solutions that block unauthorised access and prevent attacks. - Email Security
Scam and phishing emails can wreak havoc if they slip through. We stop them in their tracks, keeping your team and communications secure. - Cyber Essentials Certification
Show your customers and partners that you take security seriously. We’ll help you achieve this key cyber security certification, proving your commitment to protecting sensitive data to cyber threats. - Employee Security Training
The most important part of your cyber security strategy isn’t your hardware or software—it’s your team. Our training ensures your employees can and respond confidently to suspicious activity.
Data Backup & Recovery
If you encounter any issues, our secure backups and disaster recovery services mean your business can recover quickly.
EBS Cloud
We created EBS Cloud—our own affordable cloud hosting platform—to combat those everyday problems that hold you back, whether it’s data sync issues, lost files, or technical issues.
With EBS Cloud, your data stays up to date across all your devices, and you can access everything you need, wherever you are–whether in the office or working from home. We handle all the technical details, so switching to the cloud is easy and stress-free.
Not sure what the cloud is? Find out more about cloud computing and why it’s worth making the switch.
Bespoke Software
Off-the-shelf software isn’t always enough to tackle the unique challenges your industry faces. At EBS, we specialise in bespoke software support that not only addresses your specific needs but also make your software easier to use.
From automating time-consuming tasks to optimising your workflows, we design systems that save time, reduce frustration, and help your team work more efficiently.
Why Choose EBS for Business IT Support Dudley?
Find out what makes EBS a trusted name for IT support in Dudley.
Customer Satisfaction
Our clients’ success is our success. For instance, when Second Chance Ltd faced challenges with manual processes slowing their operations, we partnered with Sicon to implement barcoding and warehouse management systems integrated with Sage 200. This upgrade replaced their paper-based workflows with a faster, more efficient online solution.
The results speak for themselves: they now have real-time stock visibility, automated stock replenishment, improved inventory control, and better workflows.
Industry-Leading Partnerships
When you choose EBS, you’re not just relying on us, you’re gaining access to a network of trusted technology providers. Our partnerships with Microsoft, HP, and Sage enable us to deliver solutions backed by the most reputable names in the industry.
Local Expertise for Dudley Businesses
We specialise in providing IT support in Birmingham and the surrounding areas, like Dudley, West Bromwich, Solihull, Sutton Coldfield and Walsall. Our proximity allows us to provide on-site support when you need it most, whether it’s for urgent technical issues, system installations, or hands-on troubleshooting.
Make the Move to Hassle-Free IT Support
At EBS, we believe in understanding your business before offering solutions. When you get in touch, our experienced team will guide you through an in-depth consultation to explore your current IT setup, identify any challenges, and discuss your long-term goals.
The process is straightforward and focused on you. We’ll review your systems, listen to your concerns, and offer practical advice.
With EBS, you’ll have a partner who prioritises your success every step of the way. Get in touch today to get started.

Our Client Testimonials
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Mark ChapeUSN are a global brand with the European head office based in Birmingham, EBS are therefore ideally situated to support our national team. USN fully embrace a work from home policy which allows us to get the best people despite their location. Knowing EBS can bring on new starters, providing them with equipment, access to Office 365 & SharePoint (amongst other software) is paramount to the running of our business.Read more...
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Claire WestwoodHaving worked with EBS for many years for our Sage 200 implementation and ongoing support, we have now migrated our Managed Services and IT Support to them. We are really pleased with the service we receive from them. The Team are always helpful, knowledgeable and approachable. The most recent project was moving to EBS Cloud, the transition was smooth and has been fundamental to our flexible working and ongoing business plans.Read more...
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Paul InceExperienced team that are always willing to help and provide the right solutions. Very adaptable during the pandemic, offering great advice and responding quickly to a changing situation.Read more...
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Victoria NicholsAlthough our procedures are relatively complex, EBS Consultants took the time to understand our business processes and full requirements. They had a good grasp on the “step by step” list of tasks in each scenario that needed to be carried out and at each stage; in preparation for Go live. Their knowledge and experience of industry standards and the software’s capabilities left us with confidence they could deliver a product and problem solve any minor issues as they arose. adapting to changes in our decisions throughout the test phase. The hand holding throughout; and the training for our staff was excellent, the procedures set out are now easily accomplished by all from shop floor up-to management level I would have no hesitation in recommending EBS Consultants for a stress-free install; we are now looking forward to a smooth transition on to our live data very shortly. Well done guys and thank youRead more...
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Chris PrestonWe have been working with EBS since 2012 and they have been instrumental in helping us upgrade and modernise our systems. Through our close relationship with EBS they have understood the needs of our business and developed a roadmap for us to make significant improvements to our business operations.Read more...
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David BodinEBS were flexible to allow us to meet all our deadlines. When there were challenges getting lines into the new building because of pandemic delays with Open Reach EBS put in a 4G temporary solution to allow the training and installation of Sage 200 to take place. The project was very well run by the whole EBS team. EBS spotted the challenges around Sage 50 and could see how its limitations might hinder our companies growth plans. We were happy with Sage so they recommended Sage 200 with Manufacturing to ensure we had the tools and systems in place for our future.Read more...
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Richard BrownThe HaTS department have been excellent since my time at Agriline Products Ltd. We are a fast moving company who literally cannot afford for our systems to be down for 10 minutes. If they were, then orders would stop coming in via phone and website, and our warehouse would lose time to get orders out the door. When you can be dispatching up to 500 orders per day, then every minute counts. The Hardware department have ensured we can maintain our critical same day despatch policy, all thanks to the Pro-Active support package.Read more...
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Darryl Spencer-HicksSince our first dealings with EBS we have always received outstanding support with hardware and software which other companies fail to provide. EBS is a go to company for any business that wants to invest in growing their own business rather than worrying about their I.T. infrastructure. Dealing with EBS ensures there is a no blame game between software or hardware companies as they deal with it all from the moment you pick the phone up to them, there are not many companies out there today that provide this service. When we originally went with EBS it was with this in mind and the service received has been impeccable. They are a very versatile and dynamic business and not just there to sell but to advise on streamlining our processes and offer the best solutions to an ever-changing company. This is a company that employs knowledge and with this they give excellent advice on all the products and services they provide. This is why after 26 years we still remain a loyal customer as they have proved to be a loyal supplier. EBS to NERO is a “One stop I.T. company”Read more...
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Amy Dyer
EBS have been great in developing our system, and making us feel much more secure in terms of our IT landscape, from many system efficiencies they have helped us implement to hardware improvements which have sped up our systems allowing our staff to use their time more wisely. The regular catch ups we have really make us feel like we are a valued customer and that we are in safe hands as there has always been progress.
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Jessica Tarr
It's been a pleasure working with EBS. I only have positive things to feedback. From start to finish, your communication has been phenomenal. Thanks to all of your hard work, the upgrade of both Sage and SICON was an absolute breeze and completely stress-free.
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IT Support Dudley: Frequently Asked Questions
We’ve answered some common questions on our IT support services for Dudley businesses.
What does an IT support company do?
An IT support company helps businesses keep their technology running smoothly and efficiently. They fix problems with computers, software, or devices to avoid disruptions to your work. They also keep an eye on your systems to spot and resolve issues before they cause trouble.
How can our IT support services help solve real-life problems?
We help Dudley businesses solve a variety of IT problems. For example, if you were struggling with constant IT issues that disrupted your day, our interactive portal would allow you to quickly log a support ticket. With our dedicated team ready to respond, you’d get fast, effective solutions to minimise downtime and keep your business running smoothly.
Contact Us
For more information about any of your IT or software needs, please get in touch with our experienced and friendly team who will be able to assist you in your next steps.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A tailored and personal approach to IT.