Mondottica is a global eyewear distributor supplying premium and fashion brands across the UK and internationally. With a busy warehouse, a broad product range and a strong focus on customer service, the business required a reliable and efficient way to maintain stock accuracy and visibility across multiple channels.
As an existing EBS client and long-term user of Sage 200, Mondottica chose to enhance its operations by implementing Sicon Barcoding and Warehousing – seamlessly integrated with its existing Sage 200 ERP system.
The Challenge
Before implementing Sicon Barcoding and Warehousing, Mondottica’s warehouse relied on manual, paper-based processes that created several challenges:
- Annual stock takes required a full weekend shutdown involving both warehouse and office staff.
- Manual entry and reconciliation caused delays and inaccuracies, with discrepancies taking several days to resolve.
- Inconsistent stock accuracy meant customer service teams received frequent calls from customers and stockists checking if products were genuinely available.
- The website stock feed could not always be trusted when levels were low, leading to hesitation from customers, inbound calls to check stock levels and internal double-checking.
- Limited visibility of warehouse performance, pick rates and timings.
The company needed a modern, integrated warehouse management solution that would improve stock accuracy, streamline processes and provide confidence in real-time stock data across every channel.
The Solution: Sicon Barcoding and Warehousing Integrated with Sage 200
Working with EBS, Mondottica implemented Sicon Barcoding and Warehousing, a fully integrated warehouse management solution for Sage 200. The system provides live stock visibility across all operations, from goods-in to despatch, and ensures Sage 200 always reflects the true physical position of stock in the warehouse.
Key Features Introduced
- Real-time integration between Sicon Barcoding and Warehousing and Sage 200, ensuring all stock movements are instantly updated.
- Handheld barcode scanners used throughout the warehouse for goods-in, put-away, picking, packing and despatch, eliminating manual entry errors.
- Structured cycle counting, replacing the traditional annual stock take. Instead of a once-a-year shutdown, warehouse staff now complete daily counts of around 1–1.5 hours as part of standard routines. This ensures every item is checked multiple times per year, maintaining consistent accuracy without disrupting operations.
- Dashboard visibility showing live pick rates, timings between picks and overall team performance.
This approach embedded continuous stock verification into everyday warehouse activity, removing the need for large annual stock takes and providing perpetual accuracy.
The Role of EBS
EBS, a long-standing Sage 200 Business Partner, guided Mondottica through the entire project from planning to post-implementation support. Their team worked closely with Mondottica to:
- Map and optimise existing warehouse workflows.
- Configure and test the Sicon Barcoding and Warehousing module for seamless Sage 200 integration.
- Deliver hands-on training for warehouse and customer service teams.
- Advise on best practice for bin management, labelling, scanning and reporting.
- Provide ongoing system optimisation and support.
EBS’s strong understanding of both Sage 200 and Sicon ensured the project delivered measurable benefits quickly and with minimal disruption. This has allowed Mondottica to be in a position to grow and evolve as a business, adapting to key future requests such as serial and batch number tracking via handheld barcode scanners providing full end to end traceability.
The Results
Since implementing Sicon Barcoding and Warehousing, Mondottica has seen measurable operational improvements.
- 99.7% stock accuracy, a significant improvement over the previous manual process.
- 40% reduction in customer service calls relating to stock enquiries, driven by increased confidence in data accuracy and website stock feeds.
- Elimination of the annual stock-take shutdown, as perpetual inventory ensures stock is verified continuously.
- Improved productivity and visibility, with dashboards highlighting real-time picking activity.
- Accurate website stock information, enabling customers and partners to see true availability and reducing low-stock enquiries.
Other Solutions in Use
Alongside Sage 200 and Sicon Barcoding and Warehousing, Mondottica also uses several complementary modules to support its business processes, including:
- EBS Data Manager to integrate to Aspin PixSell Sales App for Reps to enable their team to take orders, produce high quality catalogues and presentations plus access historic customer data.
- Eureka Plus Pack a collection of over 90 individual addons designed to enhance the functionality of Sage 200 accounting software by streamlining processes and adding features.
- BeSyncly a cloud-based integration solution that automates data transfer between different business systems, such as e-commerce, accounting, ERP, and CRM platforms.
- Sicon Courier a software integration module for businesses that use Sage 200 to manage their sales order processing. It connects directly to various courier services, allowing users to generate shipping labels, select delivery services, and send shipping information from within the Sage 200 system instead of manually entering it on each courier’s website.
- Sicon Document Management a software solution that integrates with Sage 200 to digitally store, manage, and attach documents directly to business transactions, such as orders, invoices, and other records.
- Sicon Enhancement Pack a collection of over 90 small enhancements and utilities for Sage 200 that are too small to be standalone products. It provides a single add-on to improve the functionality of the Sage 200 software, making it more efficient and user-friendly by adding features like pop-up notes for customers and suppliers, automated price updates, and duplicate purchase order warnings.
- Sicon Distribution is an advanced suite designed to streamline inventory, order processing, and supply chain operations. It enhances Sage 200’s core functionality with powerful tools for stock control, purchasing, and warehouse management. Key modules include Returns Management and Container Manager. The Container Manager module enables efficient tracking of shipments, managing goods in transit, and monitoring landed costs.
- Sicon CRM provides visibility into opportunities, activities, and interactions directly within Sage, improving collaboration and customer service. With integrated dashboards and workflow tools, Sicon CRM helps businesses track leads, manage accounts, and enhance sales performance.
- Draycir Purchase Invoice Recognition automates the capture and processing of supplier invoices within Sage 200. Using intelligent OCR technology, it extracts key invoice data, matches it to purchase orders, and reduces manual entry, improving accuracy and speeding up approvals.
- Draycir Invoice Requisition simplifies purchase request and approval workflows within Sage 200. It enables staff to create, submit, and track requisitions online, ensuring budget control and compliance with approval rules. The system enhances visibility, accelerates purchasing processes, and supports efficient spend management.
- Draycir Spindle Document Management for automated document distribution and delivery notes.
These solutions, implemented and supported by EBS, create a fully connected ERP environment that enhances control, efficiency and traceability across the business.
Summary
Through its partnership with EBS, Mondottica has transformed its warehouse management and stock control. The integration of Sicon Barcoding and Warehousing with its existing Sage 200 ERP system has delivered:
- 99.7% stock accuracy
- 40% fewer customer service calls
- Real-time website stock visibility
- No annual stock-take shutdowns
With EBS’s ongoing expertise and support, Mondottica now operates a modern, data-driven warehouse that supports its commitment to quality, efficiency and exceptional customer service.
Looking to achieve the same results with your
Sage 200 system?
Contact EBS to learn how Sicon Barcoding and Warehousing can help transform your warehouse operations.
