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IT Support Solihull
Whether it’s troubleshooting an issue or implementing the latest technology, our IT support for Solihull businesses at EBS ensures that your IT is working for you, not against you. Get in Touch
Supporting your business growth
We’re here to support your future plans, providing scalable solutions that evolve with your business.
Let us take the worry out of technology so you can concentrate on what matters.
Home / Business IT Support and Services / IT Support Solihull
Posted on 29th September 2024
What Does Our IT Support In Solihull Include?
Our approach to IT support services is customer-focused and solution-oriented, ensuring that your technology infrastructure is reliable, secure, and always up-to-date.
Cloud Hosting
Cyber Security & Disaster Recovery
Hardware For Your Business Needs
Collaborative Working
Customer Portal For Accessible Support
Remote & On Site Solihull Business IT Services
Cloud Hosting
Cloud Hosting
What sets cloud hosting apart is its scalability and cost-effectiveness.
Instead of facing large, unpredictable IT expenses, you can manage your costs with a straightforward monthly fee that includes hosting, support, and maintenance. As your business grows, your cloud infrastructure can easily expand with it, without the need for disruptive hardware upgrades or downtime.
Our expert team takes care of all the technical aspects, from monitoring backups to installing the latest security patches.
You can securely access your systems from anywhere—whether at home, in the office, or on the go—making your work environment as flexible as you need it to be.
Cyber Security & Disaster Recovery
Cyber Security & Disaster Recovery
By staying ahead of potential threats and responding quickly to any issues, we ensure that your business remains secure and resilient to cyber threats.
Here’s a brief overview of what our cyber security measures include.
- Cyber Essentials Plus Certification:
We’ll guide you through getting Cyber Essentials Plus, giving your customers full confidence in how you handle their data. - System Monitoring:
Our team actively monitors your systems, using award-winning firewalls to guard against potential attacks before they become problems. - Mail & Web Filtering:
We use cutting-edge mail and web filtering to block threats at the source, keeping your data safe. - Antivirus Protection:
Our advanced antivirus solutions catch new and emerging threats as they come up, so your cyber security measures are never outdated. - Disaster Recovery:
With options for both granular and full restores, you can rest assured that your data is easily recoverable whenever needed.
Hardware For Your Business Needs
Hardware For Your Business Needs
No more WiFi networks that only seem to work when they want to – our custom made networks keep you online every day.
Further to this, we work with market leading brands to get you the technology you need–whether that’s laptops at an affordable price or a powerful workstation. This can all come fully configured, so that you’re not left having to do more than you need to.
We also install fully scalable servers to support your business’s expansion and take away the (often expensive) need to switch to a new server.
Collaborative Working
Collaborative Working
Working together should be easy. Here’s how we make that happen:
Microsoft Teams:
We integrate Microsoft Teams into your workflow, enabling your team to communicate effortlessly, share files, and work together in real-time, no matter where they are.(VoIP):
Our VoIP services ensure that everyone can stay connected with clear and reliable voice calls.Virtual Private Network (VPN):
With our VPN services, your staff can securely work from anywhere, whether at home or in a local café. Stay compliant with The Data Protection Act without the hassle.SharePoint and Power BI:
We help you manage documents with SharePoint and make smart decisions with Power BI, giving your team the tools to work together smoothly and make informed choices.
Customer Portal For Accessible Support
Customer Portal For Accessible Support
When you hire an IT support company, you should first and foremost be getting that support! Our team respond on time and with accuracy, so that you’re not left waiting with an issue. We keep you updated with our customer portal, where you can quickly see the progress of any of your support tickets and make any new ones, whenever you need to.
It’s fully secure, so you can trust that it won’t be accessed by anyone other than us and your team.
Remote & On Site Solihull Business IT Services
Remote & On Site Solihull Business IT Services
Experience the flexibility and convenience of Solihull IT services designed to fit your business’s unique needs.
Our range of packages means you can choose exactly what works for you. If you’re after a more affordable option, our remote support package offers expert assistance without the overhead costs of an in-house team.
Our Standard Package combines the convenience of remote assistance with the reassurance of on-site visits whenever necessary, giving you the best of both worlds. For fully comprehensive services, our managed Solihull IT support is available with quarterly meetings and even more in our Managed and Complete Support packages.
Expert IT Support Tailored for Solihull Businesses
At EBS, we specialise in delivering bespoke IT support solutions for Solihull businesses. Our services encompass proactive monitoring, maintenance, and comprehensive management of your IT infrastructure, ensuring seamless and efficient operations.

Managed IT Support
All our fully managed support services are scalable allowing you to increase and decrease user count and/or device count as the business requires.

Cyber Security
We can help you protect your business-critical data with our Online Backup and Disaster Recovery (DR) solutions. We provide fully-monitored services that remove the risk of lost or stolen backup drives.

IT Consultancy
At EBS, we provide expert IT consultancy services to help you align your technology with your business goals. Our IT consultants work closely with you to understand your business needs and offer practical, cost-effective solutions that drive efficiency and growth.

Remote IT Support
We understand the demands of modern SMEs, where minimise downtime and maintaining seamless operations are critical. Our remote IT support solutions allow us to fix issues promptly, regardless of location, ensuring your team stays productive.

Outsourced IT Support
Our outsourced IT support focuses on your business goals, building strong relationships to deliver IT systems that meet current needs and align with future plans.

Cloud Computing
We get to know how your business works before creating and managing the best cloud platform for you. If your company grows, your cloud computing can change too.

Small Business IT Support
We offer small business IT support that is both affordable and effective. Instead of hiring a full in-house IT department, our expert team provides the support you need without the added costs.

IT Audit Services
Our audits delve deep into your IT systems, uncovering inefficiencies, identifying risks, and highlighting opportunities to optimise workflows. Whether it’s to improve system performance, enhance data and security controls, or ensure compliance.
Why Choose EBS IT Services In Solihull
Choosing EBS means choosing a partner who is as invested in your success as you are. We’re here to ensure that your IT systems not only meet today’s demands but are also prepared for tomorrow’s challenges. Our reliable IT support in Birmingham services ensure that your systems are robust, reliable, and aligned with your business goals.
Our team can work closely with you to create custom solutions that fit your exact needs, whether it’s a new application, a custom web portal, or an integration with your existing systems.
From developing mobile apps to enhancing Sage systems, we use the latest technologies to build software that helps your business operations grow.

Benefits Of Our Managed IT Support In Solihull
What are the benefits of working with our IT professionals?
Microsoft and Sage Partners
Paperless System
By storing documents electronically, you reduce paper use, saving money and making sharing information as easy as clicking a button.
Improved Customer Satisfaction
A well-implemented CRM (Customer Relationship Management) system empowers business owners with improved visibility and knowledge of customer activities. This leads to higher customer retention, as all customer-related processes, from sales to service, are recorded and managed effectively.
Sectors We Partner With in Solihull
EBS provides tailored IT Support Services designed to meet the unique needs of various industries, ensuring seamless operations, security, and efficiency across multiple sectors. Here are some of our tailored IT Support solutions for your industry.

IT Support For Manufacturers
Choosing EBS IT Support for Manufacturers means partnering with an expert team dedicated to the unique needs of the manufacturing industry.

IT Support For Financial Services
With decades of experience, EBS has become the go-to choice for IT support for financial services businesses.

IT Support For Accountants
Many accountancy firms think that the IT issues they face, constant disruptions, slow responses, or lack of tailored support, are normal. At EBS, we’re here to show you that they’re not.

IT Support For Law Firms
With decades of experience, EBS has become the trusted partner for IT support for law firms, ensuring secure, reliable, and efficient technology solutions tailored to legal professionals.
Meet the expert Solihull IT team at EBS
Get to know the dedicated professionals behind EBS’s Solihull based IT support. Our expert team combines technical know how with a personalised approach to ensure your IT systems are efficient, reliable, and tailored to your business needs.

























What our Birmingham clients have to say
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Mark ChapeUSN are a global brand with the European head office based in Birmingham, EBS are therefore ideally situated to support our national team. USN fully embrace a work from home policy which allows us to get the best people despite their location. Knowing EBS can bring on new starters, providing them with equipment, access to Office 365 & SharePoint (amongst other software) is paramount to the running of our business.Read more...
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Claire WestwoodHaving worked with EBS for many years for our Sage 200 implementation and ongoing support, we have now migrated our Managed Services and IT Support to them. We are really pleased with the service we receive from them. The Team are always helpful, knowledgeable and approachable. The most recent project was moving to EBS Cloud, the transition was smooth and has been fundamental to our flexible working and ongoing business plans.Read more...
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Paul InceExperienced team that are always willing to help and provide the right solutions. Very adaptable during the pandemic, offering great advice and responding quickly to a changing situation.Read more...
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Victoria NicholsAlthough our procedures are relatively complex, EBS Consultants took the time to understand our business processes and full requirements. They had a good grasp on the “step by step” list of tasks in each scenario that needed to be carried out and at each stage; in preparation for Go live. Their knowledge and experience of industry standards and the software’s capabilities left us with confidence they could deliver a product and problem solve any minor issues as they arose. adapting to changes in our decisions throughout the test phase. The hand holding throughout; and the training for our staff was excellent, the procedures set out are now easily accomplished by all from shop floor up-to management level I would have no hesitation in recommending EBS Consultants for a stress-free install; we are now looking forward to a smooth transition on to our live data very shortly. Well done guys and thank youRead more...
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Chris PrestonWe have been working with EBS since 2012 and they have been instrumental in helping us upgrade and modernise our systems. Through our close relationship with EBS they have understood the needs of our business and developed a roadmap for us to make significant improvements to our business operations.Read more...
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David BodinEBS were flexible to allow us to meet all our deadlines. When there were challenges getting lines into the new building because of pandemic delays with Open Reach EBS put in a 4G temporary solution to allow the training and installation of Sage 200 to take place. The project was very well run by the whole EBS team. EBS spotted the challenges around Sage 50 and could see how its limitations might hinder our companies growth plans. We were happy with Sage so they recommended Sage 200 with Manufacturing to ensure we had the tools and systems in place for our future.Read more...
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Richard BrownThe HaTS department have been excellent since my time at Agriline Products Ltd. We are a fast moving company who literally cannot afford for our systems to be down for 10 minutes. If they were, then orders would stop coming in via phone and website, and our warehouse would lose time to get orders out the door. When you can be dispatching up to 500 orders per day, then every minute counts. The Hardware department have ensured we can maintain our critical same day despatch policy, all thanks to the Pro-Active support package.Read more...
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Darryl Spencer-HicksSince our first dealings with EBS we have always received outstanding support with hardware and software which other companies fail to provide. EBS is a go to company for any business that wants to invest in growing their own business rather than worrying about their I.T. infrastructure. Dealing with EBS ensures there is a no blame game between software or hardware companies as they deal with it all from the moment you pick the phone up to them, there are not many companies out there today that provide this service. When we originally went with EBS it was with this in mind and the service received has been impeccable. They are a very versatile and dynamic business and not just there to sell but to advise on streamlining our processes and offer the best solutions to an ever-changing company. This is a company that employs knowledge and with this they give excellent advice on all the products and services they provide. This is why after 26 years we still remain a loyal customer as they have proved to be a loyal supplier. EBS to NERO is a “One stop I.T. company”Read more...
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Amy Dyer
EBS have been great in developing our system, and making us feel much more secure in terms of our IT landscape, from many system efficiencies they have helped us implement to hardware improvements which have sped up our systems allowing our staff to use their time more wisely. The regular catch ups we have really make us feel like we are a valued customer and that we are in safe hands as there has always been progress.
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Jessica Tarr
It's been a pleasure working with EBS. I only have positive things to feedback. From start to finish, your communication has been phenomenal. Thanks to all of your hard work, the upgrade of both Sage and SICON was an absolute breeze and completely stress-free.
Read more...
IT Support Solihull: Frequently Asked Questions
We’ve answered your questions on our Solihull IT Support services below.
How do I choose an IT support company?
Choosing the right IT support company involves evaluating their experience, certifications, and customer-focused approach. Look for a company that offers tailored solutions, understands your industry, and provides proactive on site support. It’s essential to choose a partner that is reliable, trustworthy, cost effective and has a proven track record of helping many businesses like yours succeed.
Learn more here: IT Support And Services
Are your IT professionals certified?
Yes, our IT professionals are fully certified. We ensure that our team is always up-to-date with the latest industry standards and technologies, giving you the confidence that your IT needs are in expert hands. With EBS, you can trust that your business is supported by skilled and knowledgeable professionals. Talk to Us!
Contact us
For more information about any of your IT or software needs, please get in touch with our experienced and friendly team who will be able to assist you in your next steps.
- IT Solutions
- BMS / ERP Solutions
- Software Development
- IT Support
- Cloud Hosting & Infrastructure
- Cyber Security
A tailored and personal approach to IT.
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Customer Portal
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