IT Support Dudley

Responsive IT Services in Dudley

We understand how frustrating it is to work with IT providers who leave you waiting for solutions when problems arise. Slow response times, unresolved issues, and vague updates can bring your business to a halt. 

At EBS, we prioritise your IT concerns, ensuring that every issue is met with a quick, professional response. Our experienced team gets to the root of the problem, delivering thorough fixes to prevent repeat disruptions.

Reaching Your Business Goals

Outdated tech shouldn’t stand in the way of your success. At EBS, we provide tailored solutions, reliable, high-quality business hardware solutions designed to help your business grow. From powerful servers to fast, modern laptops, we’ll equip your team with the tools they need to stay productive and thrive.

Need secure storage or a solid internet connection to keep things running smoothly? We’ve got you covered. With the right hardware in place, you can focus on what really matters—taking your business to the next level.

Managed IT Support in Dudley

At EBS, we offer a range of support solutions and business IT support packages designed to meet the needs of businesses of all sizes. Whether you’re looking for fully managed IT services or extra assistance through remote support, we’ve got an option that works for you.

• Remote Support: Perfect for smaller businesses or those with an internal IT team, Remote Support provides expert assistance when you need it. You’ll have access to support via phone or email and an interactive portal to track and manage tickets.
• Standard Support: For businesses needing a bit more, Standard Support combines the benefits of Remote Support with on-site assistance and proactive manages, so that we can resolve problems before they disrupt your operations.
• Managed IT Support: A proactive, stress-free approach to managing your technology, ensuring your systems stay up to date of the curve. With frequent progress reviews and solutions designed around your goals, we make IT support a concrete part of your business growth strategy.
• Complete Support: Our most comprehensive option, Complete Support, includes all the features of our fully managed IT services with added layers of cyber security like antivirus protection and regular vulnerability checks.

Advanced Cyber Security Services

According to the Cyber Breaches Survey, approximately 312,000 businesses and 27,000 registered charities fell victim to at least one cyber crime in 2024. 

Here’s how our cyber security services prevent the same from happening to your business.

• Network Protection
  We’ll keep your systems safe with solutions that block unauthorised access and prevent attacks.
• Email Security
  Scam and phishing emails can wreak havoc if they slip through. We stop them in their tracks, keeping your team and communications secure.
• Cyber Essentials Certification
  Show your customers and partners that you take security seriously. We’ll help you achieve this key cyber security certification, proving your commitment to protecting sensitive data to cyber threats.
• Employee Security Training

  The most important part of your cyber security strategy isn’t your hardware or software—it’s your team. Our training ensures your employees can and respond confidently to suspicious activity. 

• Data Backup & Recovery
  If you encounter any issues, our secure backups and disaster recovery services mean your business can recover quickly.

EBS Cloud

We created EBS Cloud—our own affordable cloud hosting platform—to combat those everyday problems that hold you back, whether it’s data sync issues, lost files, or technical issues.

With EBS Cloud, your data stays up to date across all your devices, and you can access everything you need, wherever you are–whether in the office or working from home. We handle all the technical details, so switching to the cloud is easy and stress-free.

Not sure what the cloud is? Find out more about cloud computing and why it’s worth making the switch.

Bespoke Software

Off-the-shelf software isn’t always enough to tackle the unique challenges your industry faces. At EBS, we specialise in bespoke software support that not only addresses your specific needs but also make your software easier to use.

From automating time-consuming tasks to optimising your workflows, we design systems that save time, reduce frustration, and help your team work more efficiently.